Castle Biosciences

The specialist is responsible for assigning medical insurance plans and performing eligibility verification checks on new patient accounts. They also resolve eligibility issues by coordinating with providers and patients while managing prior authorization submissions.

This role involves managing inbound communications via phone and email from patients, clinicians, and insurance plans regarding insurance billing inquiries. The specialist will provide support by educating callers on reimbursement processes, billing policies, and necessary documentation for appeals and submissions.

This individual is responsible for accurately posting and balancing payments, adjustments, and insurance remittances related to laboratory insurance claims. The role also involves communicating with patients and clinician offices regarding outstanding balances, generating patient statements, and producing client invoices.