The Central Services CSR will handle high-volume inbound and outbound calls while maintaining accurate computer input. The role requires providing elite customer service and supporting company policies in a fast-paced environment.
The Benefits Partner is responsible for the day-to-day administration of benefit plans, including health, retirement, and disability programs. They also lead open enrollment processes, ensure regulatory compliance, and provide subject matter expertise to the HR team.
The Manager in Training will learn and execute all shop roles, including Customer Service Representative, Parts Coordinator, and Estimator. They are responsible for mastering the company's 'WOW' operating processes and ensuring consistent service delivery.
Lead efforts to maximize operational performance for assigned insurance partners by improving metrics and client results. Act as the primary point of contact for insurance partners while coaching operations teams on core business practices and DRP guidelines.
The Market Manager oversees the operations, profitability, and business relationships of multiple collision and glass service locations. They are responsible for leading General Managers, ensuring execution of the WOW operating plan, and maintaining high customer satisfaction.
