Boyd Group Services

The Market Manager oversees operations, profitability, and business relationships for multiple collision repair locations. They are responsible for leading General Managers, ensuring execution of the WOW operating plan, and maintaining high customer satisfaction.

The Process Trainer is responsible for monitoring and auditing repair facility processes, business controls, and adherence to the Wow Operating Way. They will coach staff, manage training plans, and report on key performance indicators to market leadership.

The Continuous Improvement Manager will drive performance across the network by implementing the Gerber Operating Model and executing continuous improvement processes. They will conduct shop audits, provide coaching to leadership, and analyze data to identify cost savings and productivity opportunities.

The technical trainer is responsible for delivering training programs and coaching repair center staff to ensure safe and proper vehicle repairs. They also monitor compliance with quality control processes and provide feedback to leadership regarding equipment and skill development needs.