The Quality Assurance Analyst monitors and evaluates phone, SMS, and email communications to ensure adherence to legal standards and internal benchmarks. The role leverages speech analytics to identify patterns, mitigate compliance risks, and provide data-driven recommendations for operational improvement.
BHG Financial
6 Remote Job Openings at BHG Financial
Translate marketing performance data into actionable business insights to drive revenue, customer acquisition, and profitability. Collaborate with cross-functional teams to design and implement strategies that enhance enterprise value and optimize channel performance.
Manage and optimize website content using AEM to improve SEO, visibility, and application start rates. Monitor AI-generated answers and organic discovery platforms to enhance brand authority and LLM visibility.
Senior Telecom Engineer - Contact Center and Voice Platforms
BHG Financial
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Full Time
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14 days ago
BHG Financial
Serve as the subject matter expert for RingCentral and NICE CXone to design, integrate, and support mission-critical voice and contact center solutions. Develop API integrations with Salesforce and optimize IVR call flows to improve customer experience and operational efficiency.
Perform end-to-end model validations, including assessing conceptual soundness, data integrity, and mathematical accuracy. Develop challenger models and conduct sensitivity, back-testing, and stress testing to ensure compliance with internal model risk management policies.
The Agile Technology Lead will champion Agile practices, foster continuous improvement, and facilitate cross-team alignment to ensure predictable delivery. They will manage end-to-end workflows, remove impediments, and utilize data-driven metrics to optimize team performance and operational excellence.