Serve as a primary responder for Salesforce production issues to maintain platform stability and resolve critical defects. Perform root-cause analysis and implement permanent fixes across Apex, Flows, and LWC to improve system reliability.
BHG Financial
6 Remote Job Openings at BHG Financial
Lead the enterprise Business Continuity and Disaster Recovery (BC/DR) program, including strategy, governance, and execution of recovery frameworks. Integrate resilience into broader risk management practices and collaborate with cross-functional leaders to improve the organization's security posture.
Quality Assurance Monitoring and Testing Analyst
BHG Financial
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Full Time
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14 days ago
BHG Financial
The analyst is responsible for monitoring and testing operational processes to ensure adherence to internal policies and regulatory standards. They analyze speech analytics and QA data to identify risks, develop remediation plans, and drive operational excellence.
The Quality Assurance Analyst monitors and evaluates phone, SMS, and email communications to ensure adherence to legal standards and internal benchmarks. The role leverages speech analytics to identify patterns, mitigate compliance risks, and provide data-driven recommendations for operational improvement.
Translate marketing performance data into actionable business insights to drive revenue, customer acquisition, and profitability. Collaborate with cross-functional teams to design and implement strategies that enhance enterprise value and optimize channel performance.
Senior Telecom Engineer - Contact Center and Voice Platforms
BHG Financial
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Full Time
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a month ago
BHG Financial
Serve as the subject matter expert for RingCentral and NICE CXone to design, integrate, and support mission-critical voice and contact center solutions. Develop API integrations with Salesforce and optimize IVR call flows to improve customer experience and operational efficiency.
