BECU

Manage 70-100 inbound calls daily while resolving member inquiries and documenting interactions. Maintain high service standards and meet performance metrics for quality, productivity, and member satisfaction.

The Senior Manager of Marketing, Offer and Fulfillment Operations leads marketing operations initiatives, governance models, and fulfillment strategies to drive business growth. They are responsible for managing a team, overseeing operational systems, and ensuring cross-functional alignment with compliance, data, and product teams.

The Organizational Design Director will lead the development of organizational structures and operating models to improve efficiency and accountability. They will partner with senior leadership to drive organizational transformation and align people strategy with business goals.

Lead the technology strategy and end-to-end delivery of enterprise core banking platforms and modernization initiatives. Manage engineering teams and collaborate with business leaders to align technology roadmaps with organizational goals.