The Customer Service Specialist will provide multi-channel support to customers, resolving order issues, answering product questions, and managing returns. They will collaborate with internal teams to ensure high-quality service standards and maintain accurate documentation of all interactions.
Provide friendly and accurate customer support across multiple channels including phone, email, chat, and social media. Manage order issues, returns, subscriptions, and product inquiries while maintaining high customer satisfaction standards.
The specialist will own end-to-end new product launches, including keyword strategy, listing optimization, and performance monitoring. They will also drive conversion rate optimization and analyze catalog data to identify and execute growth opportunities.
