The Customer Advocate communicates health plan policies and services to members and providers while resolving inquiries and complaints. They act as a liaison to ensure members receive appropriate care and support while maintaining accurate documentation of all interactions.
The Access Services Representative is responsible for registering patients, verifying insurance coverage, and collecting financial data. They also assist with patient flow, calculate patient financial responsibilities, and provide support to nursing units.
The physician will provide virtual psychiatric services and treatment to patients via telehealth platforms. They are also responsible for maintaining accurate medical records and participating in quality improvement and utilization management programs.
The Contact Center Specialist responds to inbound calls, emails, and electronic requests to assist patients with scheduling, technical help, and financial clearance. They also coordinate triage, document customer interactions, and maintain professional communication to ensure a positive patient experience.
Provide optimum inpatient psychiatric care within an integrated health care system. Partner effectively with referring physicians, agencies, and other professionals to ensure quality patient outcomes.
The CDI Specialist III performs patient record reviews to ensure accurate documentation of conditions supporting hospitalization and treatment. They collaborate with healthcare providers and coders to improve documentation practices and educate staff on related opportunities.
