Coordinators manage travel bookings, itinerary changes, and concierge requests while providing high-touch support during urgent or disruptive situations. They also maintain accurate case documentation and collaborate with medical and claims teams to ensure seamless traveler assistance.
The Customer Service Team Leader will provide daily guidance, coaching, and support to a team serving customers across multiple channels. They are responsible for monitoring service quality, managing escalations, and fostering a supportive team environment while stepping into frontline support as needed.
