Lead and manage the Claims Customer Service team to ensure high-quality, empathetic support across multiple communication channels. Oversee operational workflows, implement technology improvements, and drive performance through structured coaching and quality assurance programs.
The Payments & Recovery Specialist will manage international medical provider payments, investigate questionable invoices, and negotiate medical bills. They will also pursue recovery and subrogation opportunities while collaborating with internal teams to prevent fraud and ensure cost containment.
The specialist will handle inbound and outbound inquiries regarding travel insurance claims, providing status updates and guidance on documentation. They will collaborate with global teams to resolve customer concerns and ensure a seamless, humanity-focused claims experience.
Coordinators manage travel bookings, itinerary changes, and concierge requests while providing high-touch support during urgent or disruptive situations. They also maintain accurate case documentation and collaborate with medical and claims teams to ensure seamless traveler assistance.
