The representative handles inbound customer inquiries via phone, email, and chat to provide first-contact resolution and support sales opportunities. They are responsible for documenting interactions, managing escalated situations, and maintaining knowledge of company products and policies.
The CLUB Field Operations Partner analyzes operational controls and compliance adherence to identify gaps and drive process improvements across assigned business units. They serve as the primary liaison for auditors and regulators while fostering a culture of compliance through training and leadership influence.
