You will own complex technical escalations end-to-end and drive cross-functional initiatives to eliminate root causes of system issues. Additionally, you will build tooling and agentic AI workflows to improve support efficiency and mentor team members.
Lead the architecture, development, and deployment of scalable APIs and backend systems for Afresh’s next-generation grocery ordering product. Collaborate with product, account management, design, and engineering teams to deliver integrated solutions and guide projects from conception through launch.
You will lead discovery with grocery partners to identify high-value business problems and translate them into actionable AI-driven solutions. You will own the end-to-end customer engagement, from defining the product strategy and business case to guiding the build and driving successful adoption.
You will own the development of the analytics platform by evolving data models, solidifying pipelines, and establishing data governance patterns. Additionally, you will collaborate with cross-functional stakeholders to build extensible dimensional models and semantic layer metrics for AI-assisted insights.
Lead the design, development, and deployment of highly scalable APIs while defining the architectural roadmap for the flagship AI ordering product. Partner with cross-functional teams to deliver integrated solutions and mentor junior engineers to support team growth.
The Enterprise Account Manager will own revenue, retention, and expansion targets for a strategic portfolio of grocery accounts. They will serve as a trusted advisor to C-suite executives, orchestrating internal and external resources to drive business transformation and maximize ROI.
Own all financial planning and analysis, including budgeting, forecasting, and long-range strategic planning. Partner with executive leadership and department heads to translate financial results into actionable business insights using AI tools.
