Monitor and resolve assigned operational queues and ezMessages, following up with pharmacies, physicians’ offices, and internal teams to obtain information and resolve outstanding issues. Document work and communications accurately, meet productivity and quality expectations, protect confidential information, and escalate unresolved matters appropriately.
You will own the development and iteration of standard operating procedures while working directly in the exception queue during launch. Additionally, you will conduct discovery work to identify automation opportunities and ensure the operating model remains scalable as the company grows.
Drive revenue growth by upselling and cross-selling pharmacy and repack services to existing accounts within an assigned territory. Maximize account profitability and patient prescription capture rates while maintaining compliant in-office dispensing activities.
