The Client Success Manager oversees client accounts, manages team productivity, and ensures high levels of service efficiency. They are responsible for analyzing data, resolving client issues, and collaborating with leadership to drive company goals.
The DME Documentation Specialist is responsible for processing medical equipment orders and managing the prior authorization process. They must ensure accurate documentation, maintain certificates of medical necessity, and resolve billing holds to facilitate revenue release.
The agent will handle inbound and outbound calls to assist patients with PAP therapy supplies and education. They are responsible for creating sales orders, confirming patient demographics, and ensuring accurate service delivery.
