The Corporate Concierge Admin supports the team by managing customer inquiries, processing orders, and maintaining accurate account information. They are responsible for handling inbound and outbound communications to ensure a seamless gifting experience for business clients.
Design, configure, and support the enterprise contact center across Dynamics 365, voice and IVR systems, Power Platform, Dataverse, Microsoft Fabric, and Azure integrations. Maintain secure and reliable call flows, integrations, monitoring, reporting, platform costs, and technical documentation while coordinating with internal teams and vendors.
The Customer Outreach Marketing Associate is responsible for conducting outbound sales calls to offer products and services while meeting performance targets. They will also manage customer inquiries, resolve service issues, and maintain accurate records in company systems.
