Windows Desktop Migration Engineer

Windows Desktop Migration Engineer 

Location: Mexico

Type: Full-time

Job Summary

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management). 

Responsibilities

• Execute user migrations following the factory playbook, tracking progress and outcomes 
• Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g.digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools 
• Perform application testing, defect reproduction, and regression checks before and after migration 
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.  
• Write clear user updates and technical notes; manage expectations and drive closure 
• Provide structured reporting on your assigned workload (status, risks, blockers) 

Eligibility Requirements

• Strong familiarity with Windows desktop environments and application behavior 
• Proficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshooting 
• Python or Java coding proficiency for automation and diagnostics 
• Strong debugging and problem isolation skills (logs, configs, repro steps) 
• Strong application testing knowledge (test design, validation, regression mindset) 
• Excellent written and verbal communication, including explaining technical issues to non-technical audiences 
• Strong personal project management skills (follow process, manage your queue, accurate reporting) 

Good-to-have skills 

• Knowledge of AI-assisted troubleshooting or automation concepts 
• Prior application development experience (building, supporting, or modernizing apps) 
• Engagement style 
• High-volume, user-facing execution with clear daily outcomes 
• Works independently within a standardized model, escalating appropriately when needed 
• Comfortable partnering across engineering and operations teams

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About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here