VP, Operations Officer

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

SERVICE DELIVERY                                                                

• Seek to build and maintain consensus, alignment, and focus on priorities and objectives within and across service delivery teams with client satisfaction and retention as the chief measurements of success.
• Exhibit/deliver timely, thorough, consistent, clear, and effective communication to all internal Company stakeholders and employees as well as providers, medical directors, and client representatives.
• Provide direction, guidance, and influence over designated field ops personnel.
• Build and lead a high-performance workplace culture that contributes to a high level of employee satisfaction, employee retention, and productivity.
• Accountable for the delivery of practice management services consistent with our contractual obligations as established with hospital clients and providers.
• Establish and execute on shared goals and related strategic priorities with EM and HM client service teams, Staffing Operations, Value-based services, and Central Office departments.
• Develop and maintain highly effective and collaborative partnership relationships with key client representatives and industry leaders.
• Ensure the delivery of consistent, timely, and effective practice productivity improvement initiatives.
• Diligent oversight, direction, and leadership on the new client on-boarding process.
• Responsible to work collaboratively and effectively with Physician leadership counterparts (along with other department representatives) to develop, deploy, and maintain training, mentorship, and leadership development programs enough to ensure a high level of performance and retention of our appointed practice Medical Directors.
• Responsible to contribute to the effective operation of Recruiting, Scheduling, and Credentialing personnel, systems, and processes.  

BUSINESS 

• Accountable for the achievement of revenue, expense, and margin targets in compliance with budget constraints and/or in response to unanticipated revenue and gross margin shortfalls.
• Ensure that where SCP EM, HM, and ICU practices co-exist at a single hospital location, ALL materially significant issues, opportunities, threats, or initiatives are well-communicated, with action plans designed and implemented with and through the effective collaboration of all stakeholders.  
• Responsible to ensure that the practice is functioning with the necessary resources, priorities, and action plans to favorably influence the client’s perceived value of SCP.
• Responsibility to identify, drive, and lead the introduction and deployment of new eHealth solutions in our practices with an ROI measurement attached to one or more of the following: Cost reduction/avoidance, provider satisfaction, patient care enhancement, or client satisfaction. 
• Contribute to growth strategy development and provide significant leadership influence on and contributions to sales target identification and pursuit.
• Ensure optimal and appropriate use of Company technology resources and be accountable for the quality and integrity of Group data entered into systems.
• Ensure performance in accordance with all established legal and compliance standards. 

PERFOMANCE MEASURES

Service line meets/exceeds goals or targets associated with: 

• Gross Margin generation.
• G&A expense control.
• Cost per RVU.
• Client Satisfaction.
• Contract Retention.
• Flex provider coverage. 
• Physician coverage expenses.
• NPPA coverage expenses 
• Facility Variance reports.
• Provider Cost as a Percentage of Revenue.
• Additional Pay.
• Client account receivables.
• Timely and accurate completion medical records.
• Patient Satisfaction.
• Value-based services Division including BPCI-A and Post-Acute Care services.
• The effective alignment and achievement of joint measurements with SCP Hospitalist and Intensivist Service lines.

QUALIFICATIONS 

Knowledge, Skills, and Abilities: 

• Strong and effective leadership and management capabilities.
• Highly efficient and organized.
• Excellent verbal and written communication skills.
• Consistently accountable, responsible, and responsive.
• Able to set priorities and demonstrate sound judgment in handling complex situations.
• Comfortable and effective in building highly trusted working relationships at all levels and with clinicians.

EDUCATION: 

• Bachelor’s degree in Healthcare Administration, Business Administration, related field, or equivalent work experience.  Master’s degree, preferred.
• Previous clinical or healthcare experience, a plus.

WORK EXPERIENCE/QUALIFICATIONS: 

• Minimum five (5) years of demonstrated success in leadership and management in the HealthCare delivery space and/or:

• Executive level responsibility over the operation of multi-site, multi-specialty medical practices a plus:  
• Prior extensive responsibility over a P&L in a patient care related business is preferred.   

TRAVEL 

• Expected for company and departmental meetings, training, events, and conferences with overnight stay sometimes required. 

PRIMARY LOCATION: 

• Remote - United States 

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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