VP, AI Value Delivery - Retail (Remote)

Key Responsibilities:

End-to-End Value Delivery:

• Own global delivery of CINDE across pricing, promotions, assortment, store execution, and customer analytics.
• Drive client adoption and capability building by embedding CINDE outputs into merchant and category workflows, training power users, and establishing recommendation override and governance protocols.
• Drive measurable business outcomes tied to profit, ROI, and operational KPIs.
• Ensure every deployment translates into validated financial impact.

Build and Scale the Function:

• Stand up and lead a global AI Value Delivery organization.
• Hire and develop Delivery Directors, Value Architects, AI Leads, and Embedded Analysts.
• Scale operations across US, EMEA, and APAC.

Define the Delivery Playbook:

• Establish the end-to-end CINDE delivery model, including data foundation and integration, AI model configuration and calibration, workflow execution, value measurement and validation, and change management.
• Define repeatable delivery playbooks across Grocery, C-Store, Wholesale Co-ops.
• Standardize onboarding, implementation, and value validation frameworks.
• Establish best practices for AI-driven merchandising transformation.

Client Leadership and Executive Engagement:

• Lead executive relationships with C-suite stakeholders (CMO, Chief Merchant, COO).
• Own QBRs, value validation sessions, and strategic reviews.
• Act as the trusted advisor on AI-driven business transformation.

Commercial and Growth Impact:

• Partner with Sales to structure outcome-based contracts tied to measurable KPIs, validated profit milestones, and expansion opportunities.
• Support ARR growth through delivery credibility and expansion opportunities.
• Align delivery success with long-term client retention and expansion.

Cross-Functional Leadership:

• Partner with Product, Engineering, and Data Science to shape roadmap priorities.
• Translate client insights into product innovation.
• Ensure seamless execution across technical and business teams.

What Success Looks Like (FY2026):

• Significant validated incremental profit delivered across client portfolio.
• Strong client satisfaction with NPS exceeding expectations.
• Fast time-to-value for all new deployments.
• Zero unplanned churn across key accounts.
• Fully scaled global delivery team.
• Meaningful contribution to CINDE ARR growth.

What You Bring:

Experience:

• 10+ years in enterprise software, AI or analytics delivery, or strategy consulting.
• Proven experience delivering measurable business outcomes, not just implementations.
• Strong background in retail or CPG merchandising, including pricing, promotions, assortment, and category management.
• Experience deploying AI or advanced analytics solutions at scale.

Leadership:

• Track record of building and scaling global, high-performing teams.
• Experience managing complex, multi-region delivery organizations.
• Strong executive presence with the ability to influence senior stakeholders.

Commercial Acumen:

• Ability to connect technical capabilities to financial outcomes.
• Experience structuring or supporting outcome-based engagements.
• Demonstrated P&L accountability and ability to connect technical capability to measurable business value.

Technical and Domain Depth:

• Familiarity with retail data ecosystems including POS, loyalty, and syndicated data.
• Understanding of AI and machine learning applications in business workflows.
• Ability to bridge business strategy with technical execution.

Why This Role Matters:
CINDE is not a software implementation; it is a managed AI transformation that combines data integration, model calibration, workflow redesign, financial validation, and client capability building to change how retailers make decisions.

Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.