Voice Operations Manager

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.   

Who Are We?  

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.   

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.  

Learn more about our people brand by watching our culture videos:   

• https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s  

• https://www.youtube.com/watch?v=iVk3_vVyrW0 

Job Opportunity at 1Nebula:  

The Voice Operations Manager is responsible for supporting and assisting in managing and overseeing the operations of a voice telecommunications network within an organization. The incumbent will be required to manage the operational requirements of the voice and mobile environment.  

What You will do within this role (Your key responsibilities): 

• Support Voice Telecoms Operations: Assist the Senior Voice Telecoms Operations Manager in delivering contracted OETMS and Technical Support services, including helping to manage the voice telecoms operations team and maintain the voice telecoms network infrastructure. 

• Technical Troubleshooting: Help resolve technical issues within the voice telecoms network, working closely with other IT teams to ensure prompt and efficient issue resolution. 

• Policy & Compliance: Learn and apply voice telecoms policies and procedures to ensure the network is maintained in line with industry standards and best practices. 

• Project Support: Assist in managing voice telecoms projects from inception to completion — including planning, coordination, stakeholder communication, budget management, and timeline tracking — to ensure project goals are achieved. 

• Continuous Improvement: Identify opportunities to enhance the efficiency and effectiveness of the voice telecoms network, and collaborate with other IT teams to implement improvements. 

• SLA Compliance: Maintain high performance against Service Level Agreements (SLAs) by ensuring service requests and incidents are resolved within agreed timeframes, supporting customer satisfaction and retention. 

More about You (Our requirements for the role): 

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field  

• 4 years' experience in voice telecoms operations or IT support. 

• Strong technical aptitude, with a genuine willingness to learn and develop within the role. 

• Excellent teamwork skills and the ability to work effectively within a collaborative team environment. 

• Experience with project management is advantageous. 

• Familiarity with the ITIL framework is advantageous. 

• Exposure to voice telecoms network technologies is advantageous. 

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application 

Our Amazing Perks! 

• Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually! 

• High spec laptops and equipment for you to comfortably work remotely. 

• A once off at home office allowance to set up your home office. 

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too. 

• Grow your skills and learn something new with paid for Microsoft courses and certifications.  

• Take up a hobby and unlock a training allowance every 2 years to do something non-work related. 

• Give back by participating in our Culture and Social Responsibility initiatives. 

• Free Gap cover