Virtual Legal Clerk Supervisor - Night Shift

About the Role

The Supervisor is responsible for leading a team of individual contributors to ensure consistent, high-quality execution of day-to-day operations. This role provides direct oversight, coaching, and support to team members, ensuring adherence to established processes, service standards, and performance expectations.

The Supervisor monitors team performance, supports employee development, and serves as the primary escalation point for operational issues. This role focuses on execution, team effectiveness, and maintaining operational consistency.

Your Key Contributions

• Supervise and support a team of individual contributors, including assigning work, providing guidance, and ensuring timely completion of tasks.
• Monitor daily operations to ensure productivity, accuracy, and adherence to service-level expectations 

• Adjust workloads and priorities as needed to meet operational demands.

• Ensure work is completed within established service levels (SLAs), production expectations, and operational priorities by balancing workload and resources across the team. 

• Provide ongoing coaching, feedback, and performance management to team members.

• Support onboarding and training of new hires and continued development of existing team members.

• Reinforce accountability and performance expectations aligned with team and organizational goals.

• Ensure team members follow established processes, policies, and compliance requirements.

• Monitor work quality and consistency, addressing issues as needed.

• Support implementation of process updates and ensure team adoption.

• Serve as the primary escalation point for operational or client-related issues.

• Resolve routine and escalated issues using established guidelines.

• Identify recurring issues and escalate trends or risks to management.

• Facilitate regular team meetings to communicate priorities, updates, and expectations.

• Ensure timely and accurate communication of organizational updates to team member. 

• Collaborate with internal teams to support workflow coordination and issue resolution.

• Track key performance indicators (KPIs) and monitor team performance.

• Provide feedback to team members based on performance data.

• Prepare basic reports and highlight trends or concerns to management.

What Makes You a Great Fit

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations
  Management, or a related field preferred.  
• 3–5 years of functional experience in operations, client service, legal operations, or a related business function.  

• 1–3 years of experience leading, coaching, mentoring, or supervising employees or teams preferred. 
• Builds Effective Teams - Building strong-identity teams that apply diverse skills to achieve common goals.

• Communicates Effectively - Developing and delivering clear communication tailored to audience needs.

• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

• Manages Conflict – Managing conflict situations effectively, with no minimum disruption.

• Situational Adaptability - Adapting approach based on shifting demands and circumstances.

• Working knowledge of operational workflows within the assigned function.  

• Ability to lead, coach, and support individual contributors in a structured, process-driven environment.  

• Ability to reinforce operational standards, consistency, and accountability across the team.  

• Ability to monitor performance, provide constructive feedback, and address performance concerns.  

• Effective time management with the ability to prioritize work and adjust resources to meet operational demands.  

• Strong interpersonal, coaching, and communication skills.  

• Ability to resolve routine operational issues using established processes, policies, and guidelines.  

• Proficiency with Microsoft Office and operational systems used to monitor productivity and performance.
• Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve operational goals.  

Work Schedule

• 5:00 PM to 2:00 AM (ET).

Equipment Requirements

For PC Users:

• A modern processor (Intel Core i5 or AMD Ryzen 5 from the last few years)
• Windows 11 (kept up to date)

For Mac Users:

• A modern processor (Apple M1 chip or a recent Intel Core i5)
• A recent macOS (Ventura or newer)

For Everyone:

• At least 8 GB of memory (RAM) to run applications smoothly
• A fast hard drive with sufficient available storage

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements.
• Paid Holidays – country‑specific public holidays.
• Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms.
• Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled.
• Retirement or pension contributions – based on each country’s legal and cultural standards.
• Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits.

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.