VIP Support

Parimatch is a global #1 Crypto Sportsbook and Casino company with over 30+ years in
betting and gaming industry. We create digital experiences where sports, technology, and
crypto meet, focusing on fast transactions, high limits, and premium user experience.
With 4,000+ professionals and operations across 15+ countries, Parimatch is a global
ecosystem driven by product innovation, advanced technology and customer experience.

We are growing our VIP team and looking for a VIP Support Manager who will build long-term relationships with VIP and pre-VIP players: from day-to-day communication to personalized activation plans for each client.

Work format:

• Fully remote, full-time

• Schedule options (UTC+2): 5/2 (start between 10:00 and 12:00, finish between 19:00 and 21:00) or 2/2 (10:00-22:00)

What you will do:

• Communicate with VIP clients across messengers, live chats, email, and phone calls

• Analyze client accounts and create an individual activation plan for each client

• Monitor client activity daily and work on reactivation

• Handle significant wins and losses of VIP and pre-VIP clients

• Work on growing deposits, turnover, and average check across your portfolio

• Resolve issues with failed deposits and withdrawals

• Analyze client complaints and suggestions, and look for ways to improve customer experience

• Work with analytics on your portfolio, track team and individual performance

• Collaborate closely with the team: escalate product issues via tickets and follow up on their progress

What we expect:

• Languages: one of the following combinations — Russian + English or Russian + Korean; both languages at a fluent level, with confident communication both verbally and in writing

• Hands-on iGaming experience in retention, reactivation, or VIP account management

• Experience managing VIP players: you know how to proactively drive your portfolio's activity, not just process incoming requests

• Understanding of product metrics and confidence working with analytics

• Strong problem-solving skills: conflicts, significant losses, demanding clients

• Excellent written and verbal communication

• Confident work with CRM and internal tools

• Typing speed of 200+ characters per minute, comfortable handling 5-10 chats simultaneously
  

We care about you:

Vacation: Reset. Recharge. Come back stronger.

Sick Leave Allowance: Health is power. We designed the system to support you.

Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers.

Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp.

Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident.

Generation Program: Focused on boosting the potential of children within our families.

Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable.

Taking care of our people is an integral part of Parimatch shared values, ensuring a supportive and positive workplace culture.