Vendor Support Strategy Specialist, MI

Position Overview

The Vendor Support Strategy Specialist, Medical Informatics (MI) shapes and governs third-party support arrangements across the MI product portfolio. This role collaborates with Vendors, Product management, Customer Support, Implementation, Contract Administration, and Procurement to translate business and product needs into effective support coverage, commercial terms, lifecycle plans, and escalation practices.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Develop and maintain the third-party support strategy for the Medical Informatics product portfolio.
• Partner with product management and operational teams to assess vendor support needs, customer impact, lifecycle status, risk, and cost.
• Lead or support vendor discussions and negotiations covering service scope, renewals, pricing, replacement services, and escalation expectations.
• Review vendor proposals and agreements to identify coverage gaps, unclear responsibilities, unfavorable limitations, and customer-impact risks.
• Maintain support entitlements, lifecycle information, vendor scorecards, risk registers, renewal forecasts, and leadership reporting.
• Monitor vendor responsiveness and performance, support escalations, and recommend corrective actions or support-level changes.
• Align third-party support capabilities with customer commitments and advise stakeholders on what can responsibly be offered.
• Identify opportunities to reduce unnecessary spend, standardize third-party support tiers, consolidate services, and improve third-party support processes.
• Develop and maintain the enterprise strategy for third-party support arrangements across the Medical Informatics product portfolio.
• Partner with Product Management and operational stakeholders to understand how third-party products and services enable customer deployments and service offerings.
• Recommend the appropriate third-party support level based on customer impact, operational and contractual risk, lifecycle status, replacement needs, service expectations, and cost.
• Advise leadership on the business and customer implications of unsupported, under-supported, obsolete, end-of-life, or otherwise high-risk third-party offerings.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 3-5 years of relevant experience.
• Experience in vendor management, contract administration, product operations, service strategy, healthcare technology, or a related field.
• Experience evaluating, negotiating, or administering third-party support arrangements, renewals, and vendor performance expectations.
• Working understanding of enterprise technology, clinical software, hardware, integrations, and product lifecycle concepts.
• Strong analytical, organizational, documentation, communication, and negotiation skills.
• Ability to influence cross-functional stakeholders, manage competing priorities, and drive decisions without direct authority.
• Proficient in Salesforce, Microsoft Office, including PowerPoint, Excel, and Word.
• Healthcare technology, medical devices, clinical software, or regulated environments is preferred.
• Negotiating support provisions in master agreements, statements of work, amendments, or renewals is preferred.
• Experience creating entitlement matrices, vendor scorecards, risk registers, dashboards, or executive reporting is preferred.

Physical requirements

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and listen for 75% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• At least 25% travel may be required based on business needs.

*#LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).