UX Writer, Product Experience

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a UX Writer, Product Experience to help create clear, consistent, and intuitive language across Bask Health's software platform.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses. Our platform brings together merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a UX Writer, you'll help people understand how to use these tools through thoughtful, concise, and practical interface language.

This is a hands-on product writing role focused on the words people encounter while using software. You'll work on navigation labels, buttons, onboarding instructions, form guidance, tooltips, notifications, error messages, confirmation screens, and other interface content that helps users complete tasks.

Your work will span merchant-facing and patient-facing experiences. Merchants need clear instructions for configuring storefronts, managing products, and operating their businesses, while patients need understandable guidance as they complete questionnaires, navigate checkout, and interact with digital healthcare experiences.

You'll collaborate closely with product designers, product managers, engineers, and content designers to understand how features work and ensure the language within those features is useful, accurate, and consistent.

Rather than simply editing copy after a feature has been designed, you'll participate throughout the product development process. You'll review prototypes, identify confusing interactions, recommend improvements, and help teams make decisions about how information should be communicated.

You'll also help maintain consistent terminology and tone across the platform. As Bask continues developing new features, you'll contribute to writing guidelines and reusable interface patterns that make product experiences feel connected.

Because Bask operates in healthcare-related environments, clarity and accuracy are especially important. You'll work with appropriate subject matter experts when content involves clinical or pharmacy-related processes, ensuring that language reflects approved functionality and avoids misleading or unsupported claims.

You'll use usability feedback, research findings, and product observations to improve existing interface language and identify opportunities to reduce confusion.

We're looking for someone who enjoys making complicated software easier to understand, has strong attention to detail, and knows how to write concise product content that helps users take the right next step.

What You'll Do

• Write clear, concise, and user-friendly interface copy across Bask Health's platform.
• Develop navigation labels, button text, menu descriptions, and contextual instructions.
• Write onboarding guidance for merchant-facing and patient-facing experiences.
• Create form labels, helper text, placeholders, and validation messages.
• Improve error messages so users understand what went wrong and how to resolve it.
• Write confirmation messages, success states, and next-step instructions.
• Develop clear empty-state messaging and contextual guidance.
• Create interface content for merchant dashboards and administrative tools.
• Write instructions for storefront configuration and business management workflows.
• Improve patient-facing questionnaire instructions and form guidance.
• Support checkout and account management experiences with clear interface language.
• Develop notification and status messaging for approved platform workflows.
• Collaborate with product designers to ensure copy fits naturally within interface layouts.
• Review wireframes and prototypes to identify unclear language or confusing interactions.
• Work with product managers to understand feature requirements and user goals.
• Partner with engineers to ensure interface copy is implemented correctly.
• Maintain consistent terminology across different areas of the platform.
• Contribute to UX writing guidelines and reusable content patterns.
• Help define tone and language standards for product interfaces.
• Review existing product copy for clarity, consistency, and accessibility.
• Simplify technical terminology into language users can understand.
• Participate in product discovery, design reviews, and planning discussions.
• Work with researchers to evaluate whether users understand interface instructions.
• Incorporate usability findings and product feedback into copy improvements.
• Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review.
• Document writing decisions, terminology recommendations, and content changes.
• Support content quality reviews before product releases.
• Own assigned UX writing projects from initial requirements through implementation and iteration.

Requirements

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field.
• Portfolio or writing samples demonstrating UX writing for digital products.
• Excellent writing, editing, and proofreading skills.
• Experience creating interface copy for web or mobile applications.
• Strong understanding of user-centered writing principles.
• Ability to communicate complex information clearly and concisely.
• Experience writing navigation labels, buttons, instructions, error messages, and notifications.
• Familiarity with common digital product interaction patterns.
• Understanding of plain-language writing principles.
• Experience collaborating with product designers and product managers.
• Ability to work effectively with engineers during product implementation.
• Familiarity with Figma or comparable collaborative design tools.
• Understanding of accessibility and inclusive writing practices.
• Experience maintaining consistent terminology across multiple product experiences.
• Familiarity with UX writing guidelines or content style guides.
• Ability to review interfaces and identify confusing or unnecessary language.
• Experience incorporating feedback into writing improvements.
• Familiarity with usability testing and user research concepts.
• Strong attention to detail and accuracy.
• Ability to explain writing decisions and communicate recommendations clearly.
• Experience working in cross-functional product development teams.
• Ability to balance user needs, product requirements, and technical constraints.
• Strong organizational skills and ability to manage multiple assignments.
• Ability to independently deliver high-quality product writing.
• Interest in improving software usability through thoughtful communication.

Nice to Have

• Experience writing for SaaS platforms or business software.
• Familiarity with merchant-facing tools and administrative dashboards.
• Experience writing for e-commerce or direct-to-consumer products.
• Background in healthcare, telehealth, or patient-facing digital experiences.
• Experience writing onboarding instructions and multi-step form guidance.
• Familiarity with subscription, checkout, or account management workflows.
• Understanding of healthcare-related privacy considerations.
• Experience contributing to UX writing systems or terminology libraries.
• Familiarity with white-label or multi-tenant SaaS products.
• Experience writing for configurable workflows.
• Understanding of localization and internationalization considerations.
• Familiarity with WCAG accessibility guidelines.
• Experience collaborating with UX researchers on comprehension testing.
• Experience using product feedback or analytics to improve interface content.
• Familiarity with content management systems or structured content tools.
• Experience developing voice and tone guidelines for digital products.
• Experience writing for AI-powered interfaces or assistants.
• Understanding of responsible AI communication and clear user expectations.
• Familiarity with frontend development concepts.
• Experience working in fast-moving, cross-functional product teams.