Upmarket Solutions Engineer

What you can expect rm-00161491
Design and implement innovative technical solutions that address complex business challenges, ensuring seamless integration, optimal performance, and alignment with organizational objectives. Collaborate crossfunctionally to drive project success, enhance system capabilities, and deliver measurable value through
scalable engineering practices.

About the Team
The Solutions Engineering team works closely with Sales, Product, and Customer Success to deliver tailoredsolutions that meet customer needs. The team thrives on collaboration, creativity, and a shared commitment to delivering exceptional customer experiences that reflect Zoom’s mission of enabling seamless
communication everywhere.

Responsibilities

• Designing and presenting next-generation communication solutions for customers, including demonstrations, proofs-of-concept, and tailored proposals

• Collaborating with Account Executives and cross-functional teams to design solutions that align with customer goals and business strategies

• Preparing and responding to RFQs/RFPs while sharing insights to enhance solution positioning

• Partnering across business units to align with Zoom’s vision and drive innovation and adoption of the Zoom Platform

What we’re looking for

• Demonstrate business acumen and the ability to communicate effectively with both technical andnon-technical audiences

• Apply SaaS collaboration and cloud communication experience (web conferencing, cloud voice, UCaaS) with at least 5 years in the telephony and software applications industry

• Display knowledge of traditional voice systems, AI-enabled applications, and IT systems to create integrated customer solutions

• Developing and deliver technical solutions that align with customer objectives while leveraging Zoom’s partner ecosystem and integrations

• Mentoring team members, leading initiatives when needed, and thriving in a dynamic, high-growth environment

Preferred Qualifications

• 10+ years of technical experience in Collaboration technologies

• 5+ years in a customer facing technical role required

• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings

• Zoom Communication platform and end-to-end positioning required

• Typically requires BS/BA (EE/CS) or equivalent

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.