Underwriting Support Analyst

Ledgebrook is an AI-native specialty insurance platform. When a business needs coverage that is custom and complex, its broker comes to us, and our underwriters give them an answer, often in hours rather than weeks.

We built our technology from scratch, with AI in it from the first line of code. The technology helps price the risk; the underwriter uses their judgment to decide. There are always two hands on the wheel.

We are insurance industry insiders, and we eat our own cooking: Ledgebrook writes the policy and shares the risk through our own carrier, Ledgebrook Specialty, rated A- (Excellent) by AM Best. We work exclusively through wholesale brokers.

Our vision: to make the wheels of insurance spin faster.

At Ledgebrook, everything we do is driven by our culture: Care, Strive, Thrive Together. To succeed in modernizing the industry, we must first succeed in changing the way we do business. Talent density is our north star—fewer, better people working together as one. To that end we’ve replaced all individual incentives with generous equity packages—we play as a team, we win as a team. Everyone benefits handsomely from Ledgebrook’s success.

We are seeking an Underwriting Support Analyst to join our growing operations team and play a critical role in providing superior support to the Underwriting and Operations Units. As the Underwriting Support Analyst, you will work closely with Underwriting Assistants and Underwriters on Ledgebrook products. The role will give you an in-depth understanding of multiple insurance products in the US market.

This is an exciting opportunity to combine your insurance expertise with strong customer focus. With the team's and company's growth, the role will offer a fantastic opportunity for personal development and broader responsibilities on pre and post-bind sides of insurance contracts. Ledgebrook prides itself on its open and transparent culture which will give you great exposure to everyone in the company.

Since Ledgebrook recently entered the Polish market, you will play an integral role in the company's long-term success.

About the Role

As a future Ledgebrook Underwriting Support Analyst, your experience and qualifications should include:

• Prior general/technical underwriting support experience across various lines of business and coverages.
• Experience in submission process management, including review for completeness to handle or facilitate account clearance and set-up.
• Understanding of basic underwriting data analysis to execute submission triage activities, i.e. review submission information in relation to underwriting appetite and guidelines to assist underwriting staff with eligibility determination and prioritization of opportunities.
• Ability to obtain required information from brokers, organizing/maintaining file documentation and facilitating transactions with other underwriting support resources.
• Strong organizational skills with the ability to balance multiple tasks/projects to focus on key priorities and deadline achievement.
• Understanding of company appetites and delegated underwriting authorities.

About you

Here at Ledgebrook, we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are:

• A passion to deliver a world-class customer service experience to both internal and external customers.
• Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.
• A desire to continue learning through on-the-job mentorship or formal educational/training opportunities.
• Agile prioritisation skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now.
• A strong drive and desire to win together as a high-performing team.
• A moral compass to “do the right thing, period”, with zero tolerance for toxic behaviours.

Requirements

Must haves

• Excellent English written and verbal communication skills.
• Proven experience in Insurance Industry.
• Experience in building successful relationships with various stakeholders at all levels.
• Strong customer focus and ability to work in a fast paced environment.
• Comfortable with MS Office Suite and Google Workspace applications.
• Excellent problem-solving skills and the ability to drive initiative.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Self-driven skills and a sense of responsibility for the entrusted tasks.
• Demonstrated attributes of attention to quality and self-discipline.

Nice to haves

• Prior startup experience.
• Bachelor’s or Master’s degree in Economy; Finance; Business Affairs or a related field.

For Candidates Applying From Poland:

Please note: This position is open only to candidates who are authorized to work in Poland without the need for current or future employer-sponsored work authorization. We are unable to offer sponsorship at this time.

Ledgebrook may use Artificial Intelligence (“AI”) as part of the job application process, including to assist us in evaluating your application. AI is used as a support tool, and hiring decisions are made by human recruiters. By submitting your information, you acknowledge that the company may use AI tools as part of our evaluation. If you need a reasonable accommodation or alternative review process because of a disability or other legally protected basis, contact hiring@ledgebrook.com. Requesting an accommodation will not negatively affect your application.

Benefits

• 100% Remote Work
• Unlimited Paid Time Off
• Private Healthcare (Lux Med)
• Helping Hand Program
• Meaningful Equity
• High-Growth Startup Environment
• Exposure to the U.S. Insurance Market
• Career Growth Opportunities
• International Team & Cross-Border Collaboration

Compensation

• Base Salary Range 12,000-14,500 PLN gross/month (Contract of Employment) - This is a good-faith compensation range based on what Ledgebrook reasonably expects to pay for this position at the time of this posting. Actual compensation may vary based on a variety of relevant factors including experience, qualifications, geographic location and other relevant factors.  
• Employees in this position are eligible to participate in Ledgebrook’s equity incentive program.