UI/UX Lead - GTM Tools & Systems

Commercial UX Strategy & User Research

• Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands. 
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.

Salesforce Experience Design & Optimization

• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation. 
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey. 
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.

Connected Systems & Information Architecture

• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications. 
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows. 
• Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.

Commercial Design System & Reusable Standards

• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs. 
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.

Prototyping, Automation & Delivery Enablement

• Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices. 
• Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.

Cross-Functional Leadership & Governance

• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement. 
• Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure interface changes align with approved processes, data governance, security, accessibility, and platform standards.

User Enablement, Documentation & Change Adoption

• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners. 
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.

Experience Measurement & Continuous Improvement

• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback. 
• Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.

• 4+ years professional experience in UX/UI design, enterprise application experience, product design, or commercial systems design.

• Demonstrated experience improving complex enterprise workflows in Salesforce Lightning and integrated sales technology environments.

• Strong understanding of information architecture, workflow design, prototyping, usability testing, accessibility standards (WCAG), and design-system development.

• Ability to balance global standardization with regional, functional, product, and role-specific requirements across brands and expansion sales motions.

• Experience establishing design documentation, governance standards, user guidance, and repeatable delivery practices.

• Salesforce Lightning Design System experience and familiarity with Salesforce configuration and component-based development.

• Experience with CRM integrations, CPQ or quoting workflows, sales engagement tools, and multi-application commercial environments.

• Experience working within Agile delivery, CI/CD, product management, or enterprise change-management environments.

• Familiarity with design collaboration and prototyping tools, behavioral analytics, and AI-assisted design or workflow optimization.

• Flexible working environments 
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• A motivated team of industry experts and new talent
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates.