Transformation Project Manager (Contractor)

• Serves as a key resource in the planning, implementation, and evaluation of priority initiatives through coordination, documentation, analysis, project management, and reporting.  Performs as the day-to-day project point of contact for stakeholders, monitors progress and supports adherence to timelines and deliverables.

• Manages assigned projects with a high degree of independence, including initiatives that may span multiple teams, functions, markets, or locations. Aligns project objectives with organizational goals, clarifies decision points, identifies dependencies, and drives follow-through to improve processes, coordination, and outcomes

• Coordinates the work of project teams by identifying needed resources, clarifying roles and responsibilities, aligning team member skills and strengths with project demands, communicating a clear vision of project goals and objectives, and ensuring project milestones are achieved. Provides timely feedback to team members and their supervisors, as appropriate, when performance, capacity, or follow-through may affect project outcomes.

• Employs a strong blend of organization and technical/process redesign skills and leadership

• Provides project management support through the use of project management, reporting, and collaboration tools such as SmartSheet, Adobe Workfront, Domo, and Microsoft 365. Develops project workplans that define goals, deliverables, owners, timelines, risks, dependencies, and decision points. Manages projects to support on-time and on-budget delivery, keeps project teams and leadership apprised of progress, and escalates risks, tradeoffs, or barriers early enough to support timely action.

• Facilitates effective communication and cross-functional collaboration among project stakeholders, including internal teams, operational leaders, external resources, vendors, resellers, consultants, and business partners. Communicates with clarity, professionalism, and empathy, especially when projects affect employees, clinical teams, field operations, or established ways of working.

• Maintains a commitment to professional development by participating in on-going supervision, training, and department and team meetings, as outlined by policies and procedures

• Has familiarity with standard concepts, terms, practices, and procedures within enterprise program management, business operations, process improvement, and organizational change. Supports the implementation of enterprise solutions and ensures alignment with organizational standards, operational needs, and applicable best practices.

• Adheres to enterprise Project Management practices by participating in formal and informal training; tracking and reporting key metrics (e.g., deliverables, financials, duration, benefits) as appropriate; gathering, maintaining, and communicating lessons learned and feedback to project teams, leadership, and the larger project management community.

• Supports business readiness and adoption activities by helping stakeholders understand what is changing, why it matters, how the change will affect teams or processes, and what support is needed for successful implementation.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervision of additional project, program, or cross-functional resources to be determined.

• Assures the completion of supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be required to remain in a stationary position 50% of the time. May be required to occasionally move about inside a home, school, community, clinic, or program office environment to provide services to consumers, support employees and team members, or access office resources and machinery. May be required to operate a computer and other office productivity machinery (i.e.: iPad, copier, printer). May be required to occasionally ascend/descend stairs to provide services to consumers, support employees and team members, or access office resources and machinery. May be required to position self in appropriate physical proximity to provide services to consumer, support employees and team members, or access office resources and machinery. May be required to frequently communicate with consumers, employees and team members, or external sources in a way that supports the company mission and enhances delivery and quality of services. May be required to recognize and determine data and information pertinent to essential job functions. May be required to frequently transport resources and materials required to provide quality services.

• Up to 25% of travel between locations – as need requires

• Bachelor’s degree from accredited college in Business Administration or related field.

• Project Management Professional (PMP) or working towards is strongly desired

• At least 8 years of experience managing complex cross-functional projects in a business, healthcare, behavioral health, technology, operations, or service-oriented setting.

• Ability to manage multiple projects and priorities in a fast-paced team environment.

• Experience managing complex customer requirements across all aspects of cost, schedule, and quality.

• Solution orientation with the ability to identify and mitigate potential risks at the company-wide level.

• Experience with various development and project management methodologies (e.g. lean, waterfall, agile, etc.).

• Excellent communication skills and ability to explain complex concepts to business.

• Proficiency with project management, reporting, and collaboration tools such as SmartSheet, Adobe Workfront, Domo, Excel, Visio, PowerPoint, Microsoft Teams, SharePoint, and related enterprise systems, with experience preparing updates for stakeholders and executive leadership.

• Experience working in a multi-site, matrixed, or service-oriented organization

• Ability to manage competing priorities in a time sensitive environment.

• Demonstrated ability to influence leaders, employees, and teams to move toward a different future state by building trust, clarifying the why, translating ambiguity into action, and helping stakeholders understand tradeoffs and next steps.

• Proactive problem-solving skills with the ability to identify yellow and red flags quickly, surface risks before they become issues, and recommend practical options to keep work moving.

• Exhibit excellent oral and written communication skills.

• Detail-oriented, with the ability to distinguish between critical details, nice-to-have information, and the few issues that truly affect decisions, timing, risk, or outcomes

• Strong relationship building skills. 

LANGUAGE SKILLS

• Ability to read, analyze, and interpret complex documents and instructions.  Ability to respond effectively to sensitive inquiries or complaints.  Ability to clearly explain instructions in both written and oral media.

MATHEMATICAL SKILLS

• Basic mathematic ability including addition, subtraction, multiplication, and division.  Use of MS Excel to aid in mathematical work.

REASONING ABILITY

• Ability to read instructional bulletins and/or participate in training sessions then translate information provided into day-to-day work duties.
• Must be able to make sound decisions to support employees and consumers in a calm and timely manner.
• Must be able to interact with employees, outside agencies, external sources, and internal departments on a daily basis in a way that supports the company’s mission and enhances the delivery and quality of services.

• Strong attention to detail.

• Highly organized and efficient worker; skilled at multi-tasking.

• Excellent time-management.

• Ability to work independently with minimal managerial supervision.