Training & Development Manager (Leadership Team) - URGENT HIRING

Company: Ascension Business Solutions LLC
Department: Training & Development
Reports To: General Manager
Employment Type: Full-Time
Work Setup: Remote
Schedule: U.S. Business Hours (Graveyard Shift – PH Time)

Role Overview

The Training & Development Manager leads ABS's end-to-end 17-day training lifecycle and ensures every trainee meets established readiness, performance, and behavioral standards before client endorsement. This role combines hands-on facilitation, team leadership, quality control, reporting, and cross-functional coordination.

The ideal candidate is a decisive and supportive people leader who can uphold high standards while coaching trainees with clarity, fairness, and respect.

Key Responsibilities

• Lead Day 1 to Day 3 fundamentals training and oversee the complete 17-day training lifecycle.
• Manage trainee progress and make final readiness decisions at the Day 3, Day 10, and Day 17 checkpoints.
• Ensure training delivery, assessments, and readiness standards align with ABS KPIs, non-negotiables, SOPs, and client expectations.
• Coach and support trainers and trainees, address performance or behavioral concerns early, and document required interventions.
• Endorse client-ready virtual professionals to Client Success for onboarding and coordinate replacement endorsements with Client Relations.
• Make fair, evidence-based recommendations on retraining, continued development, or training termination when standards are not met.
• Provide post-go-live coaching, emergency retraining, client-specific crash training, and support for escalated performance concerns when needed.
• Maintain and improve training materials, role-based checklists, assessments, and SOPs based on performance trends and operational feedback.
• Prepare weekly KPI reports, readiness and endorsement lists, replacement analyses, and consolidated updates for management meetings.
• Partner closely with HR, Operations, Client Success, and Client Relations to strengthen trainee readiness and workforce availability.

Qualifications

• Bachelor's degree in Human Resource Management, Education, Psychology, Business Administration, or a related field.
• At least three years of experience in training, learning and development, quality, operations, or a related people-development function.
• Proven experience managing end-to-end training programs, structured onboarding, and trainee readiness; prior leadership of a training team is strongly preferred.
• Strong knowledge of performance evaluation, coaching, retraining, facilitation, and written communication.
• Skilled in addressing performance concerns, managing escalations, and making objective readiness decisions using assessments, documented observations, KPIs, and established standards.
• Highly organized, with strong collaboration, reporting, SOP development, and leadership skills across multiple trainees, deadlines, and cross-functional priorities.
• Must have a reliable computer, stable internet connection, backup connectivity, and a professional remote workspace.

Nice-to-haves

• Proficient with Google Workspace, Slack, Zoom, and project management tools; experience with ClickUp is an advantage.
• Experience in home care, healthcare staffing, business process outsourcing, or virtual workforce training is an advantage.
• Familiarity with AxisCare, WellSky, or similar home care platforms is helpful but not required.

Success Measures

Performance in this role is primarily measured through:

• Skill-mismatch replacement rate
• Completion of the 17-day training cycle within established timelines
• Manpower pool readiness and quality of client endorsements
• Accuracy, timeliness, and usefulness of training and replacement reports

What We Value

At ABS, character comes before skills. We look for leaders who model our core values of Love, Support, and Excellence while maintaining accountability, protecting client standards, and helping people grow.

Why Join Ascension Business Solutions?

• Lead a training function that directly influences workforce quality, client confidence, and long-term retention.
• Help shape role-based training systems for a growing home care and healthcare operations partner.
• Work with a collaborative leadership team committed to clear standards, continuous improvement, and meaningful employee development.

This is an urgent hiring need.

Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.

Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits:

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation aligned with the leadership role scope
• Paid training and structured onboarding
• Fully remote work setup, including company-issued laptop and noise-canceling headset
• HMO health coverage (subject to eligibility guidelines)
• Paid Time Off (PTO)
• Performance-based annual salary increases
• Additional bonuses are available after 6 months of tenure
  

ABS is intentional about building long-term professional partnerships, not short-term or gig-based arrangements.

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply:

Complete the Application Form and include the following:

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result
  

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.