Trainee - Associate Technical Support Engineer

 Posted 3 days ago
  
 India
  
0-2 years experience
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AI Summary

Provide L1 technical support to resolve API-related issues and automate tasks using scripting languages. Explain complex technical concepts to non-technical users to ensure efficient problem resolution.

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Job Role : Trainee - Associate Technical Support Engineer

Location - Remote ( Bangalore / Hyderabad)

Shift Timings - 4 PM - 1AM (IST)

Stipend - 40k per month

Duration - 1 Year

Tech support L1 Preferred Experience/Certifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • understanding of REST APIs  troubleshooting API-related issues.

  • Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.

  • Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.

  • Excellent problem-solving skills

  • Strong communication skills to explain technical concepts to non-technical users.

  • Familiarity with cloud computing platforms (e.g., AWS, Azure).

  • Knowledge of Generative AI and Prompt Engineering.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

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