Territory Account Manager
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AI Summary
The Territory Account Manager will manage and expand an established portfolio of existing customers by consistently meeting revenue goals through upselling and cross-selling across the company's full technology portfolio. This role requires conducting Quarterly Business Reviews (QBRs) to align technology solutions with customer objectives and serving as the primary, trusted point of contact for long-term partnership growth.
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary:
Visual Edge IT is seeking a relationship-driven Territory Account Manager to grow and expand an established portfolio of existing customers. This role is focused on deepening client partnerships, increasing wallet share, and delivering an exceptional customer experience through proactive engagement and strategic account management.
As a trusted advisor, you will work closely with customers to understand their business goals, conduct Quarterly Business Reviews (QBRs), and identify opportunities across our full portfolio—including Managed Services, Cloud, Security, Print & Workflow, and Professional Services. This is a high-impact role for someone who thrives on retention, expansion, and long-term value creation.
Primary Responsibilities
- Manage and grow a defined territory of existing customer accounts, consistently meeting or exceeding quarterly and annual revenue goals.
- Drive account expansion by identifying upsell and cross-sell opportunities across managed IT, cloud, cybersecurity, print/workflow, and professional services.
- Conduct regular Quarterly Business Reviews (QBRs) to evaluate performance, uncover business needs, and align technology solutions to customer objectives.
- Develop and execute strategic account plans that support customer retention, expansion, and long-term partnership growth.
- Serve as the primary point of contact for customers, building trusted relationships through proactive communication and follow-through.
- Monitor account health, identify risks early, and partner with internal teams to resolve issues before they impact satisfaction or revenue.
- Collaborate with solution architects, technical specialists, and service delivery teams to design and position solutions that solve customer challenges.
- Maintain a strong, accurate sales pipeline and provide reliable forecasting through CRM discipline.
- Partner cross-functionally with service delivery, support, and leadership to ensure seamless onboarding, service quality, and customer experience.
- Participate in internal sales meetings, training sessions, and cross-functional initiatives that support territory and organizational growth
Knowledge, Skills, and Qualifications
- 3+ years of account management or sales experience within technology, managed services, or a related B2B environment.
- Demonstrated success growing existing accounts and achieving revenue targets through relationship-based selling
- Strong understanding of technology solutions such as managed IT services, cloud, cybersecurity, print/workflow, and professional services.
- Excellent communication, presentation, and relationship-building skills, with the ability to engage stakeholders at multiple levels.
- Ability to manage multiple priorities and accounts in a fast-paced, customer-focused environment.
- Experience using CRM platforms such as Salesforce, HubSpot, or similar systems to manage pipeline and account activity.
- Consultative sales mindset with the ability to align technology solutions to business outcomes.
- Strong business acumen and strategic thinking skills.
- Bachelor’s degree in Business, Information Technology, or a related field preferred, or equivalent professional experience.
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
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Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
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