Telesales Call Center Representative

The Telesales Call Center Representative is responsible for converting warm, pre-qualified leads into confirmed orders through effective outbound calling, product presentation, objection handling, follow-up, and customer engagement. The ideal candidate is a confident, persuasive, and results-driven communicator who enjoys working with targets, can build rapport quickly with customers, and is motivated by converting opportunities into sales while maintaining excellent customer service standards.

Key Responsibilities

• Make outbound calls to warm, pre-qualified leads and customers who have previously expressed interest in the company's or clients' products and services.
  
• Engage prospects professionally, establish rapport, identify their needs, and recommend suitable products or services.
  
• Clearly and confidently present product features, benefits, pricing, and relevant offers.
  
• Handle customer questions, concerns, and objections effectively to improve conversion rates.
  
• Apply appropriate upselling and cross-selling techniques where they provide genuine value to the customer.
  
• Convert qualified leads into confirmed and accurately processed orders.
  
• Verify customer information, order details, delivery information, and other required details before completing each order.
  
• Follow up with customers at appropriate stages of the sales process to improve conversion and reduce order cancellations.
  
• Maintain professional and positive communication with customers at all times, protecting the reputation and image of the company and its clients.
  
• Accurately record all customer interactions, sales activities, follow-ups, and order information in the CRM or designated systems.
  
• Maintain accurate and up-to-date customer and lead records.
  
• Meet assigned daily, weekly, and monthly sales and call-center targets.
  
• Maintain required call quality, call volume, conversion, and schedule-adherence standards.
  
• Submit accurate call reports, sales reports, and other performance records as required.
  
• Escalate complex customer issues, complaints, or operational concerns to the appropriate supervisor or department.
  
• Participate in coaching, training, quality-assurance sessions, and performance reviews.
  
• Comply with approved sales scripts, call procedures, company policies, customer-service standards, and data-protection requirements.
  

• Secondary/high school completion or equivalent; relevant experience may be considered.
  
• Additional qualifications in Sales, Marketing, Business Administration, Customer Service, or a related field are an advantage.
  
• Minimum of 1 year of relevant experience in telesales, sales, customer service, call center operations, business development, or a similar customer-facing role.
  
• Previous experience handling outbound sales calls and working with sales targets is strongly preferred.
  
• Experience using CRM or call-center management systems is an advantage.
  
  

Required Skills

• Excellent spoken English and clear verbal communication.
  
• Strong sales, persuasion, and influencing skills.
  
• Excellent active listening and questioning skills.
  
• Strong objection-handling and negotiation abilities.
  
  

Remote Work Requirements

As this is a fully remote position, the successful candidate must have:

• A quiet and professional workspace suitable for handling customer calls.
  
• A reliable and stable internet connection.
  
• A functional computer/laptop capable of running the required CRM and communication tools.
  
• A good-quality headset suitable for prolonged customer calls.
  
• Reliable electricity/power backup sufficient to maintain work continuity.
  
• The ability to work assigned shifts and remain available throughout scheduled working hours.
  
• The self-discipline required to work independently, manage assigned tasks, and consistently achieve performance targets without direct physical supervision.
  
  

Working Conditions

• Fully remote position.
  
• Requires extended periods of telephone and computer use.
  
• Requires consistent adherence to assigned working hours and call schedules.
  
• The role is target-driven and may involve handling a high volume of customer interactions.
  
• Regular coaching, monitoring, call-quality reviews, and performance assessments will be conducted.
  
• Ability to build rapport quickly with customers.
  
• Strong customer-service orientation.
  
• Ability to think quickly and respond confidently during calls.
  
• Comfortable working with sales targets, KPIs, and performance metrics.
  
• Good computer literacy and ability to work with CRM systems and basic call-center tools.
  
• Strong attention to detail when processing customer and order information.
  
• Good time-management and organisational skills.