Telco Network Quality Manager

Company Overview:

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role:

As our Network Quality Manager, you will own the end-to-end performance and reliability of Holafly’s global core mobile network. Your strategic leadership directly elevates the customer experience for millions of international travellers by ensuring continuous, high-speed connectivity across all partner networks.

Key Responsibilities:

• Lead Global Quality Strategy: Define and execute the network quality roadmap to establish market-leading performance benchmarks across 200+ global destinations.

• Drive Real-Time Observability: Implement advanced monitoring systems to track critical GTP, LTE, and 5G metrics, proactively stopping service degradation before it impacts users.

• Build Automated Resilience: Collaborate with Strategy teams to integrate AI-powered diagnostics and self-healing infrastructure that automatically resolves traffic anomalies.

• Elevate Core Partner Standards: Conduct continuous technical audits across international MNO, MVNE, and IPX interconnects to ensure strict adherence to core SLAs.

• Guide Cross-Functional Teams: Translate complex signaling telemetry into clear technical priorities, mentoring a high-performing operations team toward operational excellence.

Qualifications:

• 12+ years in mobile network architecture across MNO, MVNO, or MVNE environments, with proven leadership experience.

• Deep core network mastery across EPC and 5GC architectures (MME, PGW, AMF, UPF) and roaming protocols (S6a, GTP-C/U, Diameter).

• Hands-on expertise in capacity engineering and telemetry analysis tools like Wireshark, Prometheus, or Grafana.

• Track record with virtualized core platforms and cloud-native mobile ecosystem integrations.

• Exceptional technical communication with a natural ability to connect high-level business goals to network execution.

Nice to Have:

• Hands-on experience with eSIM architecture (GSMA RSP standards, SM-DP+) or cloud deployment (Kubernetes, AWS/GCP).

• Professional fluency in Spanish for seamless vendor collaboration.

What We Offer

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide.

• Growth & Innovation: Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.

• Competitive Package: Benchmark-aligned salary, performance bonuses, health coverage, and professional learning stipends.