Técnico Centro de Control (CCTI) / Soporte de Seguridad Junior

This is a remote position.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Técnico Centro de Control (CCTI) / Soporte de Seguridad Junior (CCTI) on behalf of one of their blue-chip international clients to join their organization in Spain

Key Responsibilities

• Handling emails and calls from internal client.
  

• Creating Incident Tickets in the ITSM Tool.
  

• Sorting incidents received from external teams using the tool into categories: Network, Billing, or IT
  

• Assigning the incident to the right team for resolution
  

• Coordinating with the appropriate team to obtain status updates and communicate them to the customer 
  

• Closing incident tickets
  

Experience/Qualifications: 

• Experience between 0 and 2 years of experience in similar monitoring or support roles.
  

• Office Tools: Proficiency in MS Office (Excel, PowerPoint, and Word).
  

• Experience using Remedy or similar ticketing systems (ITSM Tools - Desirable)
  

• Ability to work with monitoring software such as Site 24x7 or OBM (Monitoring Tools - Desirable)
  

• Availability to work in a 24/7 shift rotation.