Investigator, Towing Services-Temporary Full-Time (12 months)

#IN-DNI #LI-DNI

Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (12 months)
Work Model: Remote-Based
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Investigator, Towing Services you will negotiate and settle towing and storage expenses incurred by our policyholders. You will utilize dispute resolution tactics, assist legal counsel with documentation and work with various stakeholders to support investigations. 

How you will create impact:

• Maintaining a proactive follow-up system to monitor trends, outline organizational impacts, and apply legislative changes.

• Resolving towing and storage disputes, including recommending alternative actions to manage accounts.

• Investigating excessive towing and storage expenses incurred by our policyholders, including collaborating with claims partners to provide loss reconstruction and environmental cause and origin reports.

• Preparing defence files with legal representatives and attending meetings, conferences and trials as required.

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.  

 To join our team:

• You have two years of experience in auto insurance claims or a related field. 

• You have completed post-secondary education in insurance, risk management or a related discipline.

• You have or are working towards the Chartered Insurance Professional (CIP) designation.

• You have basic knowledge of insurance, towing operations, provincial legislation and court proceedings.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information​

Expected  Salary range :  CAD  $ $60,574.00 to $100,956.00 CAD

 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.