Tecnical Consultant Service Now (CMDB/ITSM)

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Technical Consultant Service Now

Remote position in Mexico

Fluent English is required 

Job Overview:

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

The primary role of the Technical Consultant is to work closely with customers to understand and translate their business and technical requirements into effective ServiceNow solutions. The consultant is responsible for configuring, developing, and implementing platform capabilities while supporting the successful delivery of the solution. 

Key Responsibilities: 

Primary focus areas: ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB & GRC

Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

• Supporting functional design workshops and contributing to the creation of design specifications based on out-of-the-box functionality and customer requirements
• Working closely with customers to understand, analyze, and translate business requirements into ServiceNow solutions
• Contributing to the technical delivery, including configuration, development, testing, and implementation of ServiceNow solutions
• Collaborating with Pre-Sales and Technical Architecture teams to support client presentations, workshops, and technical discussions Hands-on technical implementation using technologies such as HTML, XML, JavaScript/AJAX, and integrations (Web Services, SOAP, Email, MID Server, etc.)

Your Expertise: 

Education: Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline

Experience: Hands-on experience in design, development, and deployment on the ServiceNow platform (approximately 18-36 months), or 3+ years of experience with similar ITSM tools.

Minimum Required Skills 

Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators.

Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins.

Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. 

Ability to produce documentation on various levels including technical and customer facing.

Preferred Skills ITSM CMDB.

Certification ITSM CMDB CSA.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.