Technology Sales and Account Management Specialist

In this role

You will manage a portfolio of customer accounts, driving service renewals, identifying new sales opportunities, and negotiating agreements that support customer business goals. You will work independently to manage deals from pipeline development through close, partnering with account managers and internal business teams to develop proposals, address customer objections, and establish effective deal strategies. This role requires a proactive sales professional who can build customer relationships, maintain accurate forecasts, manage renewal timelines, and deliver measurable results in a remote, fast-paced environment. You will also contribute to expanding access to technology, training, and services that help education and nonprofit organizations succeed in an AI-driven economy.

Responsibilities

• Manage a portfolio of customer accounts, overseeing service renewals, new contract opportunities, and sales activities from initial engagement through deal closure.

• Build and maintain a healthy sales pipeline by identifying opportunities within existing accounts and developing new business opportunities.

• Engage directly with customers to understand business needs, discuss service offerings, address objections, and negotiate contract terms and deal structures.

• Partner with account managers and internal stakeholders to develop proposals, coordinate negotiations, resolve blockers, and accelerate deal closure.

• Monitor deals in progress, maintain accurate sales forecasts, update pipeline commentary, and communicate risks, progress, and next steps to leadership.

• Develop account and territory plans to drive revenue growth, improve renewal performance, and identify opportunities to expand existing customer relationships.

• Analyze customer portfolios to identify service gaps, growth opportunities, and potential renewal or expansion opportunities.

• Establish relationships with customer decision-makers and influencers to understand priorities and align service offerings with desired business outcomes.

• Coordinate with sales, customer success, and service delivery teams to support customer satisfaction, resolve concerns, and improve the overall customer experience.

• Participate in pipeline reviews, business planning sessions, and forecast meetings to track performance, prioritize opportunities, and develop strategies to overcome sales challenges.

• Track and improve key performance indicators, including on-time renewals, renewal rates, and recapture rates.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

• At least 3 years of experience in technology-related sales or account management.

• At least 3 years of experience in solution sales or consulting services sales.

• Demonstrated experience managing customer accounts, sales opportunities, renewals, or contract negotiations.

• Strong written and verbal communication skills, particularly in customer-facing environments.

• Experience managing a sales pipeline, maintaining forecasts, and coordinating deals through the sales cycle.

• Ability to work independently, manage competing priorities, and take ownership of a portfolio of business.

• Strong problem-solving and negotiation skills, including the ability to address customer objections and resolve deal-related challenges.

• Ability to collaborate effectively with account teams and internal stakeholders to advance sales opportunities and achieve business goals.

Preferred Qualifications

• Experience selling technology support services, enterprise services, or customer success solutions.

• Experience managing service renewals, recurring revenue, contract extensions, or customer retention programs.

• Familiarity with cloud computing, productivity solutions, enterprise technology, or AI-enabled business solutions.

• Experience developing account plans, conducting portfolio analysis, identifying sales opportunities, and building pipeline.

• Experience with sales forecasting, renewal tracking, revenue growth, and performance metrics.

• Familiarity with structured sales methodologies, opportunity qualification, and deal-closing strategies.

• Experience working with education, nonprofit, or other mission-driven organizations.

• Experience collaborating with customer success, technical sales, service delivery, and business operations teams.

• A demonstrated record of achieving sales targets, improving renewal performance, or delivering measurable customer and business outcomes

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $30 to $35 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location: Remote(West Coast Hours)