Technical Writer

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to influence and manage team members without a direct reporting chain.
  • Ability to successfully interact and collaborate with senior management, colleagues, business partners, customers, contractors, team members, vendors, technical staff, and new customers.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Strong oral and written communication skills.
  • Ability to communicate with and understand the needs of technical customers is essential.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Must be highly organized with a demonstrated ability to meet deadlines and budget commitments.
  • Demonstrated ability to multi-task in a dynamic, complex, and rapidly changing environment.
  • Must be able to reconcile divergent demands and prioritize individual workload.
  • Uses knowledge and experience to instinctively sense issues and opportunities, taking proactive action to resolve.
  • Demonstrates accuracy and thoroughness while looking for ways to improve current and future documentation, documentation standards, and content management processes.
  • Ability to create and execute documentation management plans and processes.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, and PowerPoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

This position level requires moderate skill and proficiency within the Technical Writer discipline. Conducts assignments of increasing complexity under moderate supervision, with some latitude for independent judgement.  Supports teams to design, develop, and customize technical documents.  Gathers information, objectives, functions, features, and requirements to provide effective planning, scheduling and research producing clear and concise technical materials for all audiences.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in journalism, communications, or relevant field. *
• Minimum of four (4) years  as a technical writer, content analyst, or similar position. *

Preferred: 

• IT, network, or business background, with extensive hands-on experience in technical documentation or telecom network functionality.
• Background technical knowledge of Engineering, Computer Science.
• Experience in digital content publishing and sharing environments such as Microsoft SharePoint, JIRA, and Confluence with knowledge of using templates, workflows, reports, and queries.
• Experience with business and system modeling in Visio, Sparx Enterprise Architect, or similar tools.
• Experience with telecom networking technology such as wireless, transport, engineering.
• Telecommunications experience.  
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.