Technical Writer

Reporting to: Lead Technical Writer

Team: Product

Closest Collaboration: Hume Engineering Team, Support, Customer Success
Flexibility: 100% remote or hybrid/on-site in Prague & Lecce

Contract type: Employment
Hiring locations:

• Our direct hiring hubs: Czechia, Italy, UK
• Our partner hubs (B2B or via EoR): Spain, Romania, Poland, Greece, Slovakia

The mission

We are looking for a Technical Writer to join our Product team. You will help us create documentation for Hume, our connected data analytics platform used by intelligence analysts and data engineers in mission-critical environments.

You will be joining a growing team that is responsible for the evolution of Hume - our in-house developed graph analytics solution.

As a Technical Writer you will be responsible for technical documentation content targeted at the users of B2B software in the domain of Knowledge Graphs.

You will work closely with the product team and the engineering team to ensure that work is delivered smoothly and in line with the overall plans and goals of the organisation.

Key responsibilities

• Create: You will be writing documentation for the end user guide, operations manual and tutorials that will be consumed by admins, devops teams, data engineers, data scientists and analysts. In addition, you will collaborate on and contribute to Hume Academy - our Hume training program. You need to develop an excellent technical understanding of Hume as well as knowledge about how Hume and its third party software is deployed, configured and used.
• Maintain: Ensure that Hume documentation is up to date with our release cycle.
• Collaborate: Work with our other technical writer on collaborative documentation improvements according to the product roadmap.

What you need to bring

• Technical Skills
  • At least 2 years of experience as a technical writer in software development.
  • Excellent command of spoken and written English.
  • Knowledge of Docs as Code and Git.
  • Ability to learn and document new technologies.

• Bonus Technical Skills
  • Knowledge of Markdown, AsciiDoc or previous experience with Antora Docs (and Algolia search).
  • Experience with API documentation.
  • Experience in working at the cross-section of engineering, product and DevOps, creating technical documentation for a fast growing B2B software solution.
  • Knowledge of graph database concepts.
  • Knowledge of Cypher and Neo4j.

• Soft Skills
  • Strong sense of ownership and responsibility
  • Being open to feedback
  • Striving for excellence
  • Attention to detail
  • Motivated to deliver
  • Focus and motivated by Product/Customer Success
  • Proactive and driven, constantly thinking of ways to improve
  • “Can-do” and “Get-it-done” attitude; Agile approach to problem-solving
  • Excellent time management skills
  • Experience working in distributed teams
  • Good interpersonal and communication skills
  • Good understanding of different communication styles and cultural differences

What we offer

We offer a great opportunity to play an important role in a global technology company with a very unique company culture and to participate in the evolution of a product that is competing with big names. Our products are already being used by very important organisations in multiple industries. We are currently entering a new era in the life of the company with great challenges ahead of us.

Working with us means:

• Actively influence how we do things
• Appreciation and encouragement for taking initiative and creativity
• Professional and personal growth
• Flexibility to balance your personal life and work
• Fun environment and great office culture
• Supportive and low-overhead management culture
• Mentoring and coaching

GraphAware’s core values

• Take Extreme Ownership
• Strive for Excellence
• Driven by Customer Success
• Believe in the Value of Graphs
• Have Each Other’s Backs
• Be Open and Honest