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AI Summary
The Technical Support Manager oversees technical support and training activities to facilitate product sales and improve customer partnerships. They also drive revenue growth by recommending product enhancements and coaching the sales force on technical capabilities.
We are looking for a talented Technical Support Manager to join our team specializing in Industrial Applications; mining (Oil & Gas) and industrial HMLD engines segments in Edmonton, Calgary, or Grande Prairie, Alberta.
Job Summary:
Manages the technical support and training activities to support the sales of company products and services. Recommends product improvements to design staff in response to customer feedback.
In this role, you will make an impact in the following ways:
- Strengthening customer partnerships by supporting counterparts and reinforcing trust, collaboration, and long‑term engagement.
- Accelerate issue resolution by partnering with sales teams and customers to remove technical and engineering barriers that slow sales, installation, or product utilization.
- Drive revenue and margin improvement by recommending product or service changes that reduce costs and expand sales opportunities.
- Elevate the sales force’s technical capability through targeted coaching that improves confidence, accuracy, and customer credibility.
- Influence solution design by evaluating products against customer requirements and ensuring proposed offerings align with real operational needs.
- Advance complex sales cycles by contributing technical expertise that clarifies value, mitigates risk, and supports customer decision‑making.
- Build a high‑performing technical support team by coaching, motivating, and delegating work aligned to employee strengths and development goals.
- Improve operational efficiency and product reliability by identifying departmental issues and applying Six Sigma methods to reduce customer operating costs and enhance durability.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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