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Technical Support Assistant for a Business Owner in Australia (Home Based Part Time)

Posted an hour ago
0-2 years experience
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AI Summary

Provide day-to-day technical support and guidance to the business owner regarding computer systems, websites, and digital platforms. Manage digital content, including podcasts and social media, while assisting with live session setups and basic troubleshooting.

• Provide basic day-to-day technical support and help the client navigate computers, systems, and online platforms.
• Guide and teach the client how to use the website, systems, and technology in a simple and patient manner.
• Assist with basic website and subscriber administration, ensuring content and information remain up to date.
• Upload and manage podcasts, videos, episodes, and other digital content across the website and relevant platforms.
• Assist with live sessions and podcasts, ensuring cameras, audio, internet connections, and platforms are set up and ready to go live.
• Keep supplied content updated across the business’s social media platforms.
• Assist with screen sharing, video calls, and basic technical troubleshooting.
• Use and explore basic AI tools to support the client’s day-to-day activities.
• Liaise with the client’s existing external technology team when more advanced technical assistance is required.

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