Technical Program Manager US

Turn complex implementations into successful customer outcomes.

We are looking for a Technical Program Manager who thrives at the intersection of customer success, engineering, product, and delivery. This role is built around close collaboration with US-based enterprise utility customers, delivering measurable outcomes through complex platform implementations.

This is not a role where you simply track timelines or coordinate meetings. You are the person who turns complexity into a clear, executable plan and delivers it.

You will own the successful implementation of Bidgely's platform for utilities across the United States, guiding customers from onboarding through launch while working directly with engineering teams on integrations, architecture, and delivery.

What Makes This Role Unique
• Domestic travel within the US to customer sites (up to 25%)
• High-impact work at the intersection of AI, energy, and enterprise technology
• Direct collaboration with engineering, product, and executive teams
• Fully remote with standard US business hours

Why This Role Exists
Utilities across the US are rapidly modernizing their infrastructure as EV adoption, distributed solar, batteries, and smart devices reshape the grid. Bidgely helps utilities navigate that transformation through AI-powered energy insights and customer engagement platforms.

As demand for our platform grows domestically, we need experienced Technical Program Managers who can confidently guide utilities through complex implementations, aligning stakeholders, solving technical challenges, and ensuring customers see real value from the platform.

Your mission over the next 6 to 12 months: Deliver successful customer implementations that turn powerful technology into measurable outcomes for utilities.

How You Will Make an Impact
You will own the delivery and technical implementation of Bidgely's platform for enterprise utility customers across the US. In practice, that means you will:

Lead customer implementations end-to-end
• Own enterprise deployments from onboarding through launch, ensuring projects stay on track and deliver measurable customer value.
Translate customer needs into technical solutions
• Work directly with customer engineering teams to design integrations, define data flows, and implement scalable solutions using Bidgely's platform.
Drive alignment across teams
• Coordinate closely with product, engineering, delivery, and sales teams to move projects forward and resolve challenges quickly.
Turn complexity into clarity for customers
• Serve as the primary point of contact during implementation, helping customers understand the platform and confidently move through deployment.
Identify opportunities beyond launch
• Ensure customers achieve their goals post-deployment and help uncover opportunities for deeper platform adoption.

What Success Looks Like
At 3 months
• You are confidently managing customer implementations, running project meetings, and collaborating with engineering teams on integration planning.
• You understand Bidgely's platform architecture and can clearly translate customer requirements into implementation plans.
At 12 months
• You have successfully delivered multiple enterprise deployments across the US.
• Customers view you as a trusted advisor who can navigate technical complexity and keep projects moving.
• Your work directly contributes to successful launches, satisfied customers, and expansion opportunities.

What Makes Someone Successful Here
The strongest TPMs at Bidgely do not just manage timelines. They own outcomes. They ask questions early, surface risks quickly, and collaborate across teams to keep complex implementations moving forward.

Strong Technical Program Managers at Bidgely:
• Connect technical details to business outcomes
• Stay calm when implementations get messy
• Ask the right questions before proposing solutions
• Communicate clearly with both engineers and executives
• Take pride in delivering high-quality customer experiences

What You Will Do
Program Leadership and Customer Delivery
• Own the successful delivery of enterprise customer implementations from onboarding through launch
• Serve as the primary customer-facing lead during implementation
• Manage project timelines, risks, dependencies, and deliverables
• Facilitate project meetings, engineering standups, and stakeholder updates
• Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
• Contribute to contract reviews and change orders when implementation scope evolves
• Represent the onboarding team in customer presentations and sales engagements as needed
Technical Leadership
• Lead solution design and implementation for enterprise utility customers
• Work directly with customer engineering teams on data integrations, APIs, and system architecture
• Translate customer requirements into scalable technical solutions
• Guide requirement analysis, integration planning, and implementation execution
• Identify product gaps and collaborate with Product teams on enhancements
• Produce technical documentation outlining architecture, integrations, and deployment plans
• Partner with engineering teams to troubleshoot and resolve technical issues
Customer Success and Market Impact
• Develop deep expertise in the US utility and energy markets
• Ensure customers achieve measurable value from the platform
• Identify opportunities for future growth within customer accounts
• Travel to customer sites within the US as needed (up to 25%)
• Occasionally travel to Bidgely headquarters in Los Altos, CA

What You Will Bring
Required Qualifications
• 5 to 7 years managing software implementation or integration programs at a technology company
• Experience delivering complex enterprise implementations for high-touch customers
• Proven experience serving as the primary point of contact for enterprise customers
• Experience collaborating with globally distributed teams and offshore engineering resources
• Experience with Agile development methodologies
• Strong experience designing and delivering cloud-based B2B implementations
• Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong time management and ability to manage multiple concurrent projects
• Customer-first mindset and strong relationship-building skills
• Based anywhere in the US
• Ability to travel domestically up to 25%
Preferred Qualifications
• Experience working at a SaaS startup or high-growth technology company
• Experience implementing SaaS platforms for enterprise customers
• Background in systems integration consulting
• Familiarity with SQL, Python, REST APIs, or data transformation technologies
• Experience in the energy, utilities, or energy efficiency sector
• Project Management Professional (PMP) certification

Compensation
Base Salary: $100,000 to $125,000 annually, commensurate with experience.
Annual Bonus: Eligible based on individual and company performance.

About Bidgely
Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, Bidgely holds more than 17 energy patents and serves utilities supporting over 27 million customers globally. We operate at the intersection of AI, energy, and infrastructure, helping utilities build a smarter and more resilient energy future.

The Logistics
• Location: Remote within the US
• Travel: Up to 25% domestic customer sites and one international visit to India office.
• Hours: Standard US business hours
• Compensation: $100,000 to $125,000 base salary plus annual bonus