Manage a portfolio of technology partners and guide integrations from requirements definition through launch, coordinating with Product, Engineering, Sales, Marketing, and Customer Success. Create partner and internal enablement materials, monitor integration performance, improve partner program processes, and relay partner and customer feedback to Product.
Technical Partnerships & Integration Manager
Department: G&A
Employment Type: Full Time
Location: Remote
Description
We're looking for a Technical Partnerships & Integrations Manager to help grow and manage our ecosystem of technology partners. You'll work where business and engineering meet: you'll scope and launch integrations with partner platforms, act as the primary point of contact for partners, and make sure every integration creates real value for our customers.
This role suits someone early in their career who already has some hands-on experience with partnerships and wants to take on more ownership. You'll manage your own portfolio of partners with support from Product and Engineering, and you'll have plenty of room to grow as our partner program expands.
Key Responsibilities
Manage partner relationships. Serve as the day-to-day contact for a portfolio of technology partners. Build trust, keep communication clear, and resolve issues quickly.
Scope and launch integrations. Work with partners and our internal teams to define requirements, document technical specifications, and guide integrations from kickoff through launch.
Coordinate across teams. Partner with Product, Engineering, Sales, Marketing, and Customer Success so integrations are prioritized, well built, and properly launched and supported.
Create documentation and enablement materials. Collaborate with Product and Engineering on integration guides, API onboarding materials, and internal playbooks so partners and colleagues can succeed on their own.
Track performance. Monitor integration adoption, usage, and partner health metrics, and use that data to spot opportunities and risks.
Improve the partner program. Help refine our onboarding processes, certification steps, and partner tooling as the program scales.
Gather feedback. Bring insights from partners and customers back to the Product team to shape the integration roadmap.
Skills, Knowledge, and Expertise
Required
2–5 years of experience in partnerships, solutions engineering, integrations, technical account management, implementation, or a similar role at a software or SaaS company.
Strong written and verbal communication skills, with the ability to understand and translate concepts and requirements to both engineers and non-technical stakeholders.
Proven ability to manage several projects and relationships at once, stay organized, and meet deadlines – startup or scale-up experience a plus.
A proactive, problem-solving mindset and a willingness to take ownership of outcomes.
Nice to Have
Working knowledge of REST APIs, webhooks, authentication methods such as OAuth and API keys, and common data formats like JSON.
Comfort using tools like Postman, cURL, or browser developer tools to test and debug API calls.
Familiarity with integration platforms (e.g., Zapier, Workato, MuleSoft) or app marketplaces.
Experience with CRM and project management tools such as Salesforce, HubSpot, Jira, or Asana.
Background in security software
Why Join Us
Opportunity to make a significant impact on the operations of the company.
Collaborative and dynamic work environment with opportunities for professional growth and development.
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