Technical Manager

• Manages technical activities of the consultancy team.
• Provides technical oversight to internal and external resources.
• Provides technical expertise.
• Supports and helps develop technical training internally.
• Manages technical resources within and outside the organisation.
• Identifies and puts in place technical resources to support business demand and requirements.
• Leads and develops operational best practices.
• Supports operations mobilisation, including readiness, handover and transition into live service.
• Oversees operational and consultancy methodology and parameters.
• Develops and maintains professional competence and credibility.

• Plan and manage technical requirements for consultancy services and project delivery.
• Implement, develop, and maintain consultancy service and operational frameworks and demand plans.
• Develop and implement technical specifications and requirements, operational playbooks and operational deliverables and best practices.
• Support operations mobilisation by defining mobilisation plans, staffing and training requirements, operational readiness criteria and handover processes.
• Define, set and maintain operational best practice, standards, policies and procedures, aligned to ITIL, and review them regularly against industry developments.
• Respond to technical queries.
• Undertake site surveys, incident investigations, and due diligence, and prepare reports, the scope of requirements and tendering information.
• Prepare, lead and deliver presentations, technical talks, and engagement.
• Support the management of technical demand, projects, staffing, and resource allocation.
• Create and maintain specifications, reports, operations documentation, project and delivery plans, calendars, and progress reports.
• Manage technical scopes, specifications, schedules, and budgets.
• Understand customer and business goals and requirements, support and advise customers technically and operationally and translate them into technical requirements and plans.
• Undertake witness testing and demonstrations of technical and operational equipment and processes.

• Proven expertise in data centre infrastructure operations, including live-environment management of critical facilities.
• In-depth knowledge of data centre power systems and electrical infrastructure, including HV/LV distribution, generators, switchgear and PDUs.
• Strong understanding of UPS systems, battery strategies and resilience and redundancy architectures.
• Strong understanding of data centre cooling systems, including chillers, CRAH/CRAC units, containment and liquid cooling.
• Working knowledge of ITIL processes, including incident, problem, change, asset and service management.
• Experience of site inspections, acceptance and witness testing, commissioning and due diligence.
• Ability to produce clear technical reports, specifications and client presentations.
• Knowledge of data centre standards and frameworks such as Uptime Institute Tier classification, EN 50600, ISO 27001 and ISO 50001.
• Awareness of current industry developments, including high-density and liquid cooling for AI workloads, energy efficiency (PUE), sustainability reporting and monitoring systems (BMS, EPMS and DCIM).
• Relevant qualifications, such as ITIL 4 Foundation or higher, an electrical or mechanical engineering degree or equivalent, and Uptime Institute accreditation (desirable).

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