Technical Documentation Specialist

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

 Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. These two longstanding organizations offer customers professional and do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. Taxwell brands are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Taxwell is an organization of forward thinkers looking to add industry experts to our growing team.

Role Summary

We are seeking a highly skilled Technical Documentation Specialist to support our product, engineering, and marketing teams by creating, maintaining, and improving high‑quality technical and user-facing documentation. This role will backfill a critical position and provide direct support to ongoing documentation needs across platforms and products, while partnering closely with subject-matter experts to ensure content is accurate, accessible, and up to date.

The ideal candidate is detail‑oriented, technically proficient, comfortable working across multiple tools, and able to thrive in a fast‑paced, collaborative environment.

Key Responsibilities

• Create, edit, and maintain technical documentation, user guides, release notes, and internal knowledge base content for multiple product lines

• Partner with product managers, engineers, marketing, and support teams to gather, validate, and translate technical information into clear, user‑friendly documentation

• Maintain documentation standards, templates, style guides, and publishing workflows

• Manage document lifecycle updates tied to product changes, releases, and seasonal readiness

• Publish and maintain content in Confluence, SharePoint, and web-based platforms

• Utilize AI tools to improve drafting efficiency, clarity, consistency, and content maintenance

• Capture and edit screenshots, visuals, and diagrams to support written content

• Ensure documentation meets accessibility and usability standards, including ADA‑compliant PDFs where applicable

• Support documentation needs across TaxAct and Drake product ecosystems

• Assist with cross-team documentation initiatives and knowledge-sharing efforts

Required Skills & Experience

Documentation & Content Tools

Experience with any combination of the following:

• Adobe Acrobat Pro

• Adobe InDesign

• MadCap Flare and MadCap Central

• Snagit or comparable screenshot/screen capture tools

• WordPress

• Confluence

• SharePoint

• Office Product Suite (Word, Excel, PowerPoint, Outlook)

Project & Collaboration Tools

• Jira

• GitKraken

• Zoom

AI & Automation

• ChatGPT, Cursor, or other AI-assisted writing tools for drafting, editing, summarization, and content optimization

Product & Domain Experience

• Knowledge of taxes or experience with Tax Preparation Software

• Prior experience documenting software, SaaS, or technical products strongly preferred

• Experience supporting cross-functional teams, including technical and non‑technical stakeholders

Qualifications

• Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical experience

• 3–5+ years of experience in technical documentation or a related role

• Strong writing, editing, and information design skills

• Ability to manage multiple documentation efforts simultaneously while meeting deadlines

• Comfortable navigating ambiguity and evolving requirements

• High attention to detail and commitment to quality, consistency, and accessibility

Nice to Have / Highly Preferred

• Accessibility Document Specialist certification or equivalent training focused on ADA‑compliant PDFs

• Demonstrated experience creating and remediating accessible documents (PDFs, web content, and user documentation)

• Experience supporting tax, financial, or compliance-related products

• Familiarity with version control concepts and release‑driven documentation updates

• Experience working in Agile or hybrid project environments

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com  or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.