Technical Business Analyst, Australia

Who We Are

Emerald Clinical Trials is a global leader in clinical research, partnering with over 160 biotech companies and 15 of the world’s top 20pharmaceutical firms. Headquartered in Singapore, we combine scientific excellence with operational expertise to deliver end-to-end clinical trial solutions across all phases, offering Phase I-IV and real-world studies.

With over 25 years of experience and a world-renowned focus in renal research, Emerald Clinical has helped drive medical breakthroughs through deep scientific insight, flawless execution, and an unwavering commitment to quality.

Global Expertise. Local Insight. Real Impact.

Emerald Clinical is where science, speed, and strategy come together to transform healthcare. For over 25 years, we have led the way in clinical research, combining global reach with deep Asia-Pacific expertise and unparalleled local insight to deliver smarter trials and stronger outcomes.

Our 1000+ employees that span across Asia-Pacific, Europe, and the Americas are embedded in communities worldwide. We drive faster recruitment, deeper patient engagement, and meaningful results that move medicine forward.

About the Role

The Technical Business Analyst – CRM Analytics is responsible for gathering and translating business requirements into functional specifications and user stories for the Salesforce CRM Analytics platform, configuring and maintaining CRM Analytics dashboards and datasets, and partnering with the Enterprise Applications team to design, test and deliver reporting and analytics solutions that support commercial and operational decision-making.

Your Responsibilities

• Gather business requirements from stakeholders and translate them into functional specifications, process flows and user stories for Salesforce CRM Analytics enhancements.

• Design, build and maintain CRM Analytics dashboards, datasets, lenses and recipes to support commercial and operational reporting.

• Partner with solution architects, developers and business stakeholders to deliver CRM Analytics and Salesforce reporting improvements.

• Analyse business processes and data to identify opportunities to improve reporting accuracy, efficiency and user experience.

• Support Salesforce configuration including objects, fields, permission sets, reports and dashboards where required.

• Coordinate User Acceptance Testing (UAT), defect management, release management and deployments for CRM Analytics initiatives.

• Perform data analysis, data cleansing and quality checks to ensure CRM Analytics outputs are accurate and reliable.

• Work across CRM Analytics, Salesforce Reports/Dashboards and Power BI to deliver a consistent reporting experience where required

• Develop end user guides, training materials and documentation for CRM Analytics solutions

• Identify system and process issues, and propose solutions to enhance the Business Users’ and Enterprise Applications team’s experience.

About You

To be successful in this role, you will have:       

• 3+ years’ experience as a Business Analyst or Technical Business Analyst working across Salesforce and/or CRM Analytics platforms.

• 2–3 years in clinical research, with a focus on trial coordination and project support.

• Salesforce Business Analyst Certification.

• Salesforce CRM Analytics dashboard, dataset and recipe development

• Business and technical requirements gathering, user story and functional documentation writing

• Advanced Excel and data analysis/visualisation (Power BI experience highly regarded)

• Ability to work independently, knowing when to escalate

• Technological proficiency including Microsoft Office packages

• Ability to see the big picture, yet still focus on detail and quality of work

• Ability to be flexible and adaptable in the face of changing organisational priorities and ambiguous environments

Why Join Us?

At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide.

Here’s what makes us stand out:

• Purpose-Driven Work: You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology.

• Global Reach, Local Expertise: Our teams connect with local communities, building trust and meaningful engagement for every trial.

• Collaboration and Innovation: Work in a culture that values diverse perspectives and creative solutions to solve global health challenges.

What We Offer

We understand that great work happens when people feel valued and supported. That’s why we provide:

• Competitive Compensation: A tailored salary and benefits package to reflect your skills and experience.

• Flexibility: Enjoy hybrid or remote working arrangements, depending on your location and role.

• Career Growth: Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role.

• Employee Wellbeing: Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events.

• Global Opportunities: Be part of a company with international reach, offering you exposure to diverse projects and clients.

Interested? Apply now and help us achieve our mission to improve the health of millions worldwide.

• We are an equal-opportunity employer and encourage applications from all qualified candidates.