Technical Account Manager

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Mission 
The Technical Account Manager exists to help strategic customers achieve measurable business value from 3G TMS and MacroPoint by combining deep freight expertise, technical fluency, and proactive account ownership. This role supports complex, high-volume logistics organizations—including 3PLs, 4PLs, freight brokers, and shippers. You’ll serve as a trusted technical advisor who understands how freight businesses operate, why TMS integrations matter, and how visibility and automation drive real outcomes. This is not a passive account role. You’ll help customers maximize platform value, influence product direction, and shape how freight technology evolves.

Outcomes — What Success Looks Like

• Customers Realize Measurable Value: Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint. Connect platform usage to real business outcomes like efficiency, visibility, and margin performance.
• Strong Customer Retention: Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal.
• Increased Product Adoption: Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate.
• Trusted Technical Advisor Relationships: Build strong relationships with both business and technical stakeholders. Lead meaningful conversations with decision-makers, operators, and IT teams.
• Technical Work Drives Business Outcomes: Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals.
• Product & Ecosystem Influence: Bring informed, practical feedback to Product and internal teams. Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction.

Skills, Competencies & Experience 

Freight & Industry Expertise

• You understand freight from the inside—not just conceptually, but operationally.
• You know how brokers, 3PLs, and shippers make money
• You understand why TMS and integrations matter
• You have opinions on what makes a strong logistics tech ecosystem

Technical Fluency

• You’re comfortable in technical conversations and can connect systems to outcomes.
• Experience with TMS platforms (3G preferred) or similar logistics technology
• Familiarity with APIs, EDI, integrations, and system workflows
• Ability to troubleshoot and guide customers toward effective solutions

Customer Engagement & Communication

• You can build trust and lead conversations with a wide range of stakeholders.
• Strong presentation and communication skills
• Ability to engage both technical and non-technical audiences
• Experience leading customer meetings, training, or business reviews

Business & Strategic Thinking

• You connect technical work to business impact.
• Proven ability to align technical initiatives with business outcomes
• Ability to identify growth opportunities within existing accounts
• Strong understanding of customer goals and operational drivers

Cross-Functional Collaboration

• You know how to get things done across teams.
• Experience working with Product, Sales, Support, and Implementation
• Ability to communicate customer needs clearly and drive internal alignment

Ownership & Drive

• You don’t wait for direction—you create it.
• Self-starter with strong accountability and follow-through
• Comfortable working in ambiguity and driving outcomes
• Motivated by impact, not just activity

Experience

• 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles
• Experience in logistics, supply chain, or SaaS environments strongly preferred
• Experience working with enterprise or mid-market customers
• Background in transportation, freight operations, or logistics technology is a strong advantage

What's in it for you? 
You’ll work directly with sophisticated logistics organizations solving real operational challenges. This role sits at the center of TMS, visibility, integrations, and the evolving role of AI in freight. If you want to be close to the customer, close to the product, and close to where freight technology is going this is that role.

Salary Range: $80,000 to $95,000 USD plus commission.Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.