This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Under general supervision of the Senior Manager, Client Service Billing, the Team Lead is responsible for accurately producing client invoices, monitoring workflow within the assigned group, monitoring accounts receivable and serving as the Finance liaison for Innomar Operational Program Managers. The role acts as a senior member of the team, handling client billing needs, special projects and assignments of a more complex nature. The role monitors assigned Billing associates to meet specified goals, supports consistent compliance with approved billing policies and practices, and manages an individual portfolio. Success requires the ability to work independently and collaboratively and to adapt to rapidly changing program or project requirements.

Responsibilities:

Contract Interpretation and Billing Governance:

• Validate Project Accountant interpretation of complex, ambiguous or non-standard contract terms, fee structures, billing triggers, payment terms and change orders.
• Review and approve new or amended billing setups, templates, routine contract assumptions and reporting logic.

Client Invoicing:

• Oversee daily and monthly billing workflow to ensure invoices, credits, rebills and supporting packages are complete, accurate and timely.
• Provide guidance for non-standard billing logic and complex calculations, review unusual trends, material variances and quality concerns.
• Prioritize team workload, balance resources across clients and programs, establish deadlines and intervene when capacity or delivery risks arise.
• Maintain sufficient hands-on knowledge to manage a complex portfolio, provide backup coverage and complete special assignments when required.
• Communicate effectively with Project Managers and Client Managers regarding contract documents, change orders, contract modifications, approvals and additional services related to billing and project accounting.

Accounts Receivable Monitoring:

• Monitor detailed aged accounts-receivable listings and communicate aging to Program and Finance Management.
• Work with Program Management and clients on aged outstanding invoices.
• Maintain frequent contact with internal and external customers to address payment issues.
  

Finance Liaison:

• Serve as the first point of contact for assigned Business Unit teams, including Innomar Program Operational Managers and Directors.
• Proactively manage Business Unit relationships by understanding billing and processes, conducting or co-conducting monthly business reviews, partnering with FP&A and communicating issues to Finance Management.
• Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective.
• Lead responses to escalated billing questions and disputes, ensuring reconciliations, evidence and recommendations are clear and complete.

Process Improvement and Other Responsibilities:

• Identify and implement improvements that strengthen accuracy, consistency, automation, reporting, turnaround time and control effectiveness.
• Support Finance and Operations-wide process-improvement initiatives.
• Prepare ad hoc client requests, including internal and external audit requests.
• Perform other duties as assigned.

Experience & Education:

• Bachelor's degree in Accounting required.
• Three to five years of progressively responsible billing-related experience, preferably in a healthcare environment with complex transactions.
• Experience working with multiple IT applications and data-management systems.
• Team-management capability, strong attention to detail, effective organization, results orientation, integrity and trust, basic business understanding, and outstanding written and verbal communication.
• Strong business-partnering skills with operational and Finance teams and external clients.
• Solid understanding of patient support programs preferred.
• Intermediate to advanced knowledge of Microsoft Office products.

Skills & Knowledge:

• Strong organizational and analytical skills and attention to detail.
• Ability to communicate effectively orally and in writing.
• Strong knowledge of accounting practices and principles.
• Ability to work in a fast-paced environment with competing deadlines.
• Strong interpersonal skills.
• Working knowledge of accounting software packages, with SAGE preferred.
• Advanced knowledge of Microsoft Word, Excel and PowerPoint.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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