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Job Description:

Temporary Hire Supporting DR#215-26

Job Description Summary:

The Hurricane Helene Expanded Recovery Assistance (ERA) Casework Document Reviewer reports to the Hurricane Helene Individual Resiliency and Preparedness Manager and plays a critical role in evaluating and verifying documentation submitted by clients and/or long-term recovery partners seeking disaster recovery assistance. A meticulous attention to detail and compassionate approach will ensure accurate and efficient processing of cases to help clients rebuild their lives in the aftermath of Hurricane Helene. The Casework Document Reviewer will coordinate closely with the Hurricane Helene Long-Term Recovery Operation.

This is a remote position that is a full-time temporary position working 40 hours a week and expected to last 10 months with an opportunity to extend based on business need. This position is not eligible for benefits.

Responsibilities:  

• Review and analyze documents submitted by clients and/or long-term recovery partners affected by Hurricane Helene to determine eligibility for disaster recovery assistance.
• Evaluate documents methodically and draw meaningful conclusions and apply general program criteria to make sound judgments even in the absence of an explicit checklist
• Verify the accuracy and authenticity of documents, ensuring they align with program guidelines and requirements.
• Communicate with caseworkers to request additional information or clarification on submitted documents
• Maintain client documents, ensuring all information is accurately recorded for audit and reporting purposes
• Work within established timelines to ensure prompt review and processing of cases, demonstrating flexibility and adaptability as priorities shift
• Provide regular updates to caseworkers and supervisor on case statuses, potential issues, and trends observed during the document review process
• Identify potential cases that require further investigation due to discrepancies or inconsistencies in the provided documentation
• Uphold strict confidentiality standards when handling sensitive client information
• Identify and resolve problems creatively within the framework of program criteria and/or develop alternative solutions.

Qualifications: Bachelor’s or associate degree in a relevant field or equivalent work experience. Strong attention to detail with an ability to spot discrepancies and inconsistencies in documents. Excellent organizational and time management skills, capable of managing a high volume of cases in a fast-paced environment. Ability to adapt to evolving program criteria and guidelines and comfortable working in a changing landscape and adjusting your approach as necessary. Empathetic and patient approach when communicating with the Long-Term Recovery team. Familiarity with disaster recovery programs, eligibility criteria, and documentation requirements is a plus. Ability to relate well and effectively with diverse groups and individuals. 

Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrates knowledge of program or service. Capacity to understand nuances and context of each submission, evaluate documents methodically and draw meaningful conclusions, and applying general program criteria to make sound judgments is essential. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Individuals must be customer oriented, organized, and focused on solutions. Ability to work independently, handle and prioritize multiple tasks.  Ability to assess client needs and provide services equitably and consistently.  Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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