Swedish Speaking Hospitality Service Consultant

Patrique Mercier Recruitment FR is pleased to announce a vacancy for a Swedish Speaking Hospitality Service Consultant. This exciting role is perfect for individuals who are dedicated to the hospitality sector and excel in providing outstanding service to a variety of clients.

Responsibilities

• Offer excellent customer service to Swedish-speaking clients and guests across diverse hospitality environments.
• Manage inquiries, reservations, and service requests through phone, email, and face-to-face communication.
• Assist clients in navigating available hospitality services and amenities with professionalism and clarity.
• Handle and effectively resolve customer complaints or issues to ensure a positive experience for guests.
• Work collaboratively with team members and other departments to contribute to an exceptional guest experience.
• Stay updated on the latest hospitality trends to provide clients with well-informed suggestions.
• Document client interactions and feedback for quality assurance and continuous improvement.

Requirements

• Fluent in Swedish and English, both written and spoken.
• Previous experience in customer service, preferably within the hospitality industry.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritize in a busy environment.
• Strong problem-solving skills focused on achieving customer satisfaction.
• Knowledge of hospitality services with the ability to effectively share this information with clients.
• Competent in utilizing CRM systems and familiar with Microsoft Office tools.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks