Support Associate Serbia (Full-time - Remote work)
Please mention DailyRemote when applying
AI Summary
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!
We are looking for Support Associates (fully remote) to join our Support team!
What you'll be doing
- Supporting our customers, courier partners and venues in different countries, via live chat and phone
- Ensuring that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
Must haves
- A strong and reliable internet connection and a suitable remote working environment without distractions
- This is a fully remote position, but all work must be performed from Serbia only
- Candidates must also be available to fully participate in the training and onboarding process
Qualifications
- You are based in Serbia
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- Availability to work 5 days per week across different shift types (morning, evening, weekend) is required, as we operate 24/7
- You are fluent/native in Serbian language and you have a full proficiency in English (C1)
What we can offer you (benefits)
- Private Health insurance
- 25+ days of vacation
- Wolt credits cashback
- Employee assistance program
- Wolt-wide training programs
Next Steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis and inviting to interviews already during the application period. If this sounds like an opportunity you want to pursue, apply today - and remember to add your CV!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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