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Supervisor Operations Airbus Europe
Full-time, based in France, Germany, Poland or Spain

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will

Meet and exceed all performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity
Works with performance data to maximum the effectiveness and efficiency of the team
Take proactive actions to improve internal and external customer satisfactionHandle client reservations
Control and manage customer complaints and general queries
Control the workload of your team
Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisalActively participate in the main HR processes: planning, evaluation, coaching and appraisal
Assists in the hiring and onboarding of new employees
Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Maintains knowledge of necessary regulationsSupports BCD Travel and client driven initiatives
Anticipates and helps on potential challenges that may arise for the consultant
Reviews global distribution systems (GDS) queues daily to maintain quality control

About you

Corporate travel management industry work experience
Solid working knowledge of the travel industry, policies, procedures, and processes
Advanced skills on GDS Amadeus
People management experience will be an advantage
Strong verbal and written communication skills in English and German (preferred) or English and French or English only
Ability to handle multiple priorities simultaneously
Able to work flexible hours, independently, exercising discretion and judgment
Demonstrated excellent professional customer service and problem resolution skills
Strong problem solving and/or critical thinking skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Poland: PLN [103000-126000]
Spain: EUR [30000 – 38000]
Germany: EUR [50000 – 62000]
France EUR [33000 - 45000]

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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Supervisor Operations Airbus Europe

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