Student Finance Advocate - Remote

JOB SUMMARY:

Working in the Office of Student Finance (OSF) and reporting to the Associate Director of Cash Collections, the Student Finance Advocate supports all active and inactive students with the university's tuition process. The Student Finance Advocate will support the Associate Director of Collections in meeting the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention. The Student Finance Advocate is also responsible for all Student Accounts administrative tasks, including but not limited to: collections, payment plans, account adjustments, and data entry. The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts related to student eligibility, and works to resolve any remaining out-of-pocket expenses. The Student Finance Advocate provides resolutions to ensure tuition obligations are met while maintaining compliance with all internal and federal financial aid policies. The schedule for the position is Tuesday through Saturday.  

• This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at speedtest.net (select Boston, MA–Comcast).
• Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
• Pay:  $45,000/annually; $21.64/hour.
• Schedule:  Tuesday through Saturday 

ESSENTIAL FUNCTIONS: 

• Communicate with new, continuing, and inactive students on payment completion requirements.
• Counsels students with high balances or delinquent accounts
• Contact students to collect outstanding balance requirements. 
• Possesses a thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Establish payment plans to cover any balance that is not supported by the financial aid award.  
• Prepares payment plans for tuition, fees, room and board, lab, and all other University charges for each semester.
• Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance. 
• Promptly responds to customer service issues, concerns, and escalations. 
• Performs all data entry for Student Accounts, including entering comments to the student records.
• Works closely with Financial Aid, the Registrar’s Office, and various other departments to assist students with their financing and advising needs.

• This position requires a flexible schedule and weekend hours to meet the needs of the university.
• Performs other duties as assigned.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Bachelor’s degree preferred, and/or one to two years of customer service experience required
• Must have excellent computer skills and be proficient in Microsoft Office, internet applications, and database software
• Must possess excellent oral and written communication skills
• Must be a self-starter with the ability to multitask
• Exceptional problem-solving skills and attention to detail
• Must be able to work in a collaborative, team-oriented setting
• Self-motivated with a passion for achieving results and thriving in a dynamic, fast-paced environment.