Strategic Product Success Manager

Strategic Product Success Manager

About Nudge Security

Nudge Security delivers AI and SaaS security governance at the Workforce Edge, where employees make thousands of technology decisions every day. Our automated, policy-driven guardrails reach employees when and where they work, enabling rapid technology adoption while minimizing risk and sprawl. Through unrivaled discovery capabilities, AI-driven risk insights, and behavioral science-based engagement, we make security a natural part of how modern work gets done rather than an obstacle to innovation. Nudge Security was founded in 2021 by Russell Spitler and Jaime Blasco and is backed by Ballistic Ventures, Forgepoint Capital, Cerberus Ventures, and Squadra Ventures.

We're looking for an exceptional Strategic Product Success Manager who thrives in high-growth environments, loves turning a platform into measurable business outcomes, and is excited to help shape one of cybersecurity's fastest-growing categories.

Summary

As a Strategic Product Success Manager, you'll be the senior owner of Nudge Security's largest, strategic, and key accounts. These are global organizations rolling out AI and SaaS governance to tens of thousands of employees, and they expect a partner who knows their security program and our platform equally well.

You'll carry a deliberately small book. That focus lets you learn how each customer is organized, what their security and IT leaders have promised to deliver this year, and where Nudge Security can move the needle. From there, you'll shape a multi-year roadmap that takes them from first discovery to governance that largely runs itself.

You'll do this with Account Executives, Sales Engineers, Support, Product, Engineering, Marketing, and Leadership. What sets great PSMs apart here is curiosity: they ask sharp questions, teach as they go, and earn the credibility that makes them the first call a customer makes.

Why Product Success

We call this team Product Success because customers buy Nudge Security for the outcomes the product delivers, not for an account relationship. Our job is to make those outcomes real and measurable.

• Outcomes, not activity. We measure success by what customers achieve in the platform: discovery coverage, AI and SaaS risk reduced, guardrails automated, and maturity gained over time. Meeting counts and sentiment scores alone don’t qualify.

• Product experts first. Our PSMs know the platform deeply and know how to set it up for each customer’s goals. They’re trusted to configure, advise, and solve problems, not to hand customers off to someone else.

• A direct line to the roadmap. PSMs work closely with Product and Engineering. What we learn from our largest customers shapes what we build next.

• Success built into the product. Nudge Security reaches employees where they work. Our PSMs extend that idea by helping customers build programs that keep running on their own, instead of programs that rely on manual effort.

What You'll Do

• Run every account you own like a business you're accountable for: gross retention, net expansion, and how deeply the platform is used.

• Co-author a success roadmap with every customer that ties Nudge Security to the outcomes their CISO or CIO has committed to, and revisit progress against it every quarter.

• Get to know the whole team behind each account, from the executive sponsor to the analysts who act on Nudge findings every day, so no account depends on a single relationship.

• Run executive reviews built on evidence from the platform: apps and AI tools discovered, risky integrations removed, accounts offboarded, and policies reinforced through nudges.

• Use the Nudge Security maturity model to show customers where they stand across identity and access, non-human identities, risk and posture, AI governance, and SaaS lifecycle and spend, and what it takes to reach the next stage.

• Move customers from visibility to action: configuring playbooks, building automated guardrails, connecting identity and collaboration tools, and putting Shadow AI policies in front of employees at the moment they matter.

• Read the signals early. When usage dips, a sponsor leaves, or priorities shift, build the recovery plan and bring in the right people. Work with your Account Executive on renewal strategy, forecasts, and new use cases.

• When something breaks, own it. Pull in Support, Engineering, Product, or our executives and stay with the issue until the customer is made whole.

• Turn what you hear from our largest customers into clear, prioritized input for Product, and help pilot what we build next with them.

• Launch new capabilities into your accounts, including AI governance and agentic features, with a plan for who will use them and why.

• Turn successful customers into public champions through case studies, webinars, peer calls, and speaking slots.

• Keep account health, renewal forecasts, and CRM records current and honest.

• Meet customers in person at onsites, executive briefings, and industry events.

What You'll Bring

• 10+ years in customer success or product success, with most of that time spent owning enterprise relationships at a SaaS or cybersecurity company.

• Evidence that your accounts stayed and grew: gross and net retention results you can walk us through.

• Experience owning global enterprise accounts where decisions span security, IT, procurement, and the business.

• Comfort in the room with CISOs and CIOs, and the ability to explain a technical capability in terms of risk reduced, cost avoided, and time saved.

• Real technical curiosity. You learn platforms hands-on, can talk through configuration and integrations, and enjoy working a problem alongside a customer's engineers. Experience in identity, SaaS security, cloud security, or GRC is a strong plus.

• A history of building roadmaps and executive reviews that prove results with numbers, not anecdotes.

• Sound renewal judgment: you see risk coming, act on it early, and partner well with Sales on growth.

• Clear writing and speaking, and the organizational discipline to run several complex programs at once.

• A knack for getting things done across teams where you have no direct authority.

• Experience at a fast-growing startup, with as much energy for building process as for following it.

• Willingness to travel to customers, roughly a quarter of the time.

• Bachelor's degree or equivalent practical experience.

Why Nudge Security?

At Nudge Security, you'll have the opportunity to help define one of cybersecurity's fastest-growing categories while working alongside an experienced leadership team with a proven track record of building successful security companies. You'll partner with some of our most important customers, shape how they govern AI and SaaS across their workforce, and directly influence the future of our platform. Most importantly, you'll be part of a collaborative, customer-first culture where your ideas, contributions, and success truly matter.

Compensation + Benefits

Compensation for this position includes a competitive base salary, variable compensation tied to retention and growth, equity, and comprehensive benefits.

Individual compensation is determined based on experience, skills, location, and other job-related factors. Your recruiter will provide additional details regarding compensation during the interview process.